You know when you get phishing emails, do you bother to check whether the account is from amazon or imanobviousscammer.co.uk?
M&S have an official account. Why they would put on a press release on a random account on bluesky somewhat escapes me.
What this seems to have come from (and I can't find an image that has the whole message) is this:
The points of concern STILL remain anyway.
Those points, in case you actually care are:
Where does a conversation go after "can i help you?" in the middle of the lingerie department?
Is it appropriate for a male employee to do this to a teenage girl in the middle of the lingerie department?
Do M&S have an adequate safeguarding policy?
M&S may frame this as 'just doing job', however if they fail to have an adequate safeguarding and staff training policy, their PR and complaints department STILL might not be grasping why women are so concerned and why this REMAINS an inadequate response. Even if it is a legitimate one.
As it goes the mother feels M&S response has been inadequate and has emails saying to the contrary to what M&S have said publicly.
So there is STILL an issue. One that M&S have STILL failed to address to all their other customers.
Stop spreading misinformation that this is a non-incident. There are still questions that M&S need to adequately answer EVEN IF THEY ARE SATISFIED THERE ISN'T A PROBLEM BECAUSE PUBLIC TRUST HAS GONE DUE TO REPEATED ISSUES ON THIS SUBJECT FOR THE COMPANY.
HTH