Video of Starbucks employee in UK branch

[FisherthemsFriend]

https://twitter.com/RupertMyers/status/1655477645184835586

It’s not clear what the customer said, it’s presumed she misgenders the employee as he calls her transphobic. He calls her Karen and then either grabs the phone or the person who’s filming.

Both parties in any exchange have a responsibility regarding communication.

The manager of a hospitality business should be held to a particularly high standard, then. But alas.

Very well said! That last sentence of the article was jarring and smacked of desperation. Look, readers, here’s another example of cruel prejudice we LGBTQ people face in Starbucks!

So pathetic. The article does indeed play down the gravity of the incident but one good thing is they kept the quotes in, which mention the assault. The quotes show up Pink News’ own words as ridiculous pussyfooting, and quite frankly, piss-poor journalism.

It wasnt only shouting, there was an assault including an attempt to steal the mans phone, plus broken glass doors. The woman shouted, the worker shouted and assaulted and broke doors.
So maybe it's time the worker learned how to deal with conflict.

There’s a scale underneath the Pink News story with appropriate emojis.

Current scores:

Fired up (9)
Love (2)
Happy (52)
Meh (14)
Annoyed (39)
Sad (12)

Hard to know what to make of them. Are most people “happy” because some misgendering TERF got a mouthful? Or “happy” because an abusive non-binary tantrummer got the sack? Same goes for “Annoyed”.

Isn't there a comments page underneath? Had zero comments in when I looked. Not sure what to make of that either.

@Messyhair321 If you can't deal with a customer complaining without taking it personally you've no business being the manager of a shop.

Looks like narcissistic rage to me - their anger against this woman 'justified' (to their mind) by every other annoying think and grievance that's been building up.

Ah yes, so there is. Tempted to register to leave a comment, although their terms of engagement are very strict.

Comments on Kink News’ FB are mostly reasonable (one person assumes the customer is the aggressor but accepts the correction from another commenter, one person tells PN to stop printing stuff that makes trans people look bad, but it’s mostly people saying ‘you can’t do that if you work a customer services job’).

https://m.facebook.com/story.php?story_fbid=pfbid08PoJUpoxEJU8A5fuKTz26qeZNwJq1ubKfrxDrDbJFVDseWbWfwZjUh8zmnPw56MXl&id=198650096517

I agree.

The future for women and girls looks very dark indeed.

Even if this genderbollox is overcome, the world of easily available hard core pornography, freely accessible by even young children, is brutally influential and is destroying our boys and men, who in turn are destroying our girls and women.

You're right!

You can also deal with conflict by assaulting people, throwing things, name-calling, and slamming doors, as we have seen.

(I didn't notice the woman "shouting" at all. She was assertive - not aggressive. All the aggression came from the man involved in this altercation.)

Both parties here do not have equal responsibilities. Employees have a duty not to discriminate on the grounds of protected characteristics - including manifestation of the belief that sex is immutable. There is no such duty on a member of the public.

one person tells PN to stop printing stuff that makes trans people look bad

Trans people look bad because Starbucks manager did bad and illegal things motivated by his genderist beliefs, not because Prick News reported on them in a minimising way.

I had a quick sqizz at Karen's FB page, where there she and her partner made several comments about the incident (some of which are reproduced in the DM reporting above). I live in the same town, although I don't know her personally, we have at least one friend in common. I think I've seen her and her husband about, but to be fair they kind of both look like generic late-middle-age pub couple and I could be mistaken.

Also also also...

Tenth rule of misogyny: The worst thing about male violence is that it makes men look bad.

"Shh, don't print news articles about the violent trans male-bodied person because it makes trans male-bodied people look bad."

"You're being transphobic".

Rule eight: Men are whatever men say they are and women are whatever men say they are. In this, the male manager says that the woman is transphobic, so she must be

Morality in these terms is seen as

furthers the aims/benefits the TQ+ politically lobby - morally good

negatively affects the TQ+ political lobby - morally bad.

Through this twisted glass, both being unhinged at a woman for a failure of mind reading, assaulting a man and trying to snatch his phone AND suppressing this information both become morally good.

Sharing facts/failure of mind reading - morally bad.

Shit overpriced coffee.
🤷‍♀️

Great service, 'though.

Oh, intriguing!

WHY are you hyper-focused on the shouting, and not the physical assault, emptying of the woman's handbag and smashing of the glass door, all of which only came from one side?

Exactly. And it's the duty of the person getting paid to do a customer service job to escalate any heated situations, not the customer! This is fairly basic stuff.

WHY are you hyper-focused on the shouting, and not the physical assault, emptying of the woman's handbag and smashing of the glass door, all of which only came from one side?

To be fair, we've all seen/heard the shouting and assault on the video. The rest of it emptying handbag, smashing door etc is reported but we haven't had the evidence of our own eyes.

Even without that footage the male is more aggressive. The clapping in her face and yelling to get out

And you have victim shamed a women who was being intimidated and abused by saying ‘she was threatening’. Because she raised her voice?

If a person cannot deal with customers who complain, they are in the wrong line of work. If their reaction is to intimidate and abuse a women, they are in the wrong. This was not proportionate in any way.

Yes @Helleofabore and such a minor complaint too!! She just had a moan about not being able to pay cash. And then paid by card. It was hardly even a complaint and she didn’t bring it to the manager.