I wonder if Filia, as a charity, have insurance to deal with legals. It's perplexing, to an outsider, that they want to defend this: it's on video that an autistic lesbian was rather aggressively removed by male security and all they had/have to do is state they are increasing disability awareness training, will employ female security, and apologise.
One reason I never donated to JBs Crowdfund - and she achieved a good result - is that 35,000 for a Letter Before Action is preposterous. As someone else said, once you've had a conference with counsel, advice, and a letter drawn up, it's closer to 5K. It turned into, it seems, some sort of fundraising drive for other, unspecified causes.
Something I did during my Crowdfund was to keep receipts because I knew there would be questions from TRAs and I felt morally obliged to donors. You cannot take someone's word and I am personally wary of some endeavours I've seen that simply say things like "large bills" - yes, but if you evidence the amount it'll stop speculation. Would I go as far to say there has been fraud? No. But there has not always been transparency and an attitude of 'Just Trust Us' when we're all Crowdfunded out and, frankly, can't just trust everyone.
For transparency I spent £20 on champagne once my case was over :-]