It’s difficult to explain this without identifying myself but the very nature of my home invites comment. My beliefs can be assumed by my address and my home is expected to be a place of welcome for strangers , as well as a family residence.
If a delivery driver asked me questions about my beliefs based on the place I live in I would truthfully answer, however if s/he became verbally confrontational as a result of my answers or launched into a diatribe about people who belong to my group, I would complain to management. I’m happy and arguably obliged to respond to genuine enquiry but shouldn’t be subject to abuse.
It seems to me that KJK signs did invite comment but equally the delivery driver knew very well what they were getting into and would have known precisely what the signs were all about. They probably also knew exactly who she was and was squaring up for a fight or to set her up.
The driver was being deliberately provocative and inflammatory by their comments and couldn’t cope with a woman giving a mouthful back.
That said, delivery drivers often do receive abuse and Waitrose response is standard policy.
While enormously sympathetic to KJK, I do think the incident was likely 6 of one, half a dozen of the other. She could have refused to engage though it’s her right to do whatever she wants on her property.
It’s not clear if the driver had actually delivered all the goods when she ordered him to leave and I don’t know what they are contractually obliged to do in that situation.
Saying that they would ‘take their time’ to finish the delivery and leave demonstrates the driver was in no way intimidated and in fact wanted to be as difficult and awkward as possible and an attempt to intimidate her.
What Waitrose should do now, is investigate the driver and give them a warning. They should also offer KJK a voucher or token apology. Their job was to deliver goods, not engage a client in a political conversation.
Its not a battle worth fighting however, because anyone whose ever worked in retail knows how much abuse staff do take and organisations will usually and rightly, take a zero tolerance approach.