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Feminism: Sex and gender discussions

Audible

227 replies

WelshMoth · 16/05/2020 22:48

It's all over Twitter that Audible have buckled under the TRA pressure to withdraw their advertising from MN. I can't see anything on this board about it? I joined Audible years and years ago because of an advert and a recommendation from other MN users.

I am incredibly unimpressed if this is the case.

OP posts:
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MissLawls · 20/05/2020 17:06

i haven't heard back yet. To be fair, it's only three working days since this broke and as a megacorps they'll want time to consider their position. I wouldn't like them to do anything hasty. But it would be good to know if they've paused their support for mumsnet.

Lordfrontpaw · 20/05/2020 17:08

Their system seems to have crashed today so the customer 'help' people cant access details. Or so they are saying! But by just ignoring the issue, refusing to answer straight out questions (or replying to questions not asked) is really crap customer relations.

They need to do better. The longer they leave it, the worse it will get,

Thesuzle · 20/05/2020 17:09

As a side bar, Amazon is taking over the world, please find alternatives,

Lordfrontpaw · 20/05/2020 17:11

Yes, I was thinking that too - in fact I've been pondering this for a while now.

Notahandmaid · 22/05/2020 14:46

Still nothing back from Audible. I have asked again this morning for an update.

Lordfrontpaw · 22/05/2020 14:57

"I'm sorry for any inconvenience this has caused you.

I appreciate and value your feedback and we are sorry to hear you are unhappy regarding [insert query] and [insert complaint]. As there is a dedicated team who take such type of this decision.

Currently we do not have any updates regarding [cut and paste]. Thank you for letting us know about this.

To make things right for you, I have forwarded your feedback to the appropriate department, so that they will read your experience and look into this..."

Bingo!

I'm not certain the customer services isn't 'manned' by AI.

1984in2019 · 22/05/2020 22:13

Just cancelled my membership.

Lordfrontpaw · 22/05/2020 22:15

Did you get the chance to tell them why?

1984in2019 · 23/05/2020 08:01

Yes, you can click “Other” as a reason and a text box comes up so you can type in your reason.
Cue loads of pressure to not cancel, offers to pause instead etc...

Lamahaha · 23/05/2020 08:38

This reply has been deleted

Message withdrawn at poster's request.

Lordfrontpaw · 23/05/2020 09:20

I’ve got a scribd trial running. Manager to get the same book I was half way through on Audible.

Lordfrontpaw · 23/05/2020 09:23

It’s got books, audio, magazines and some odd documents.

itsor · 23/05/2020 09:51

I really like Audible in general, though the phone app leaves a lot to be desired. I'm not impressed with the kowtowing to an obsessive misogynist and the unprofessional antics of the social media manager, so I've paused my membership until they clear things up. Probably good not to give more money to Amazon anyway.

Lordfrontpaw · 23/05/2020 09:55

I actually got my membership fee and credits back.

They ‘know nothing’ - but when I emailed them I didn’t mention which website the sponsorship issue was with and the named it in my ‘response’ so they do know. They don’t know who is dealing with this or when. Mumsnet haven’t said anything anyway.

The customer svs staff are all drilled in how to say. I thing - or its AI. I’m not certain either way to be honest. I’ve seen some good AI and it could well be the case. Hence the consistent tone, words and phrases and lack of information given.

We really ought to all cancel at the same time on the same day. That bump would get the attention of the person responsible for customer retention.

Lamahaha · 23/05/2020 11:31

Haha! I posted this on the wrong thread!!!! here it is again. Please ket me know how I can improve it.

I’m an Audible author, with several contracts with you, and I write Women’s Fiction; most of my readers are women. I have been an active member of Mumsnet for many years, and have followed and participated in many of the passionate discussions on that site; it is there that I have learned that you are possibly, or maybe already have, withdrawn your ads from Mumsnet. As a result, many Mumsnet users have now declared that they have or will cancel their Audible subscription. I am very disappointed to hear this; it concerns me as a woman, and it hurts me financially as an author.
I would like to inveigle on you to give this a rethink. Do you really want to alienate half of your customer base? Almost certainly, you have been told by transactivists that Mumsnet users are transphobic and are trying to remove the rights of transpeople. This is not true. The discussions on transideology on Mumsnet are based on the fact that transactivists already have rights, but are trying to remove the rights of women: the right to have private spaces apart from men (toilets, changing rooms, dorms, wards, refuges etc).
The argument “Transwomen are women” does not hold, since it is not possible to actually change sex and most transwomen retain their male genitalia and male pattern behaviour. The vast majority of women or girls do not want to share a changing room etc with transwomen; it’s a matter of privacy, dignity as well as safety. Nor is it fair for transwomen, who have male physiology, to compete in sports with women. Nor is it in order for transwomen to be in women’s prisons; this should be obvious.
Furthermore, women are concerned at the huge increase of children declaring themselves to be the opposite sex. There are clear problems here that have not been adequality addressed. This is a safeguarding issue.
Transideology is blatantly misogynistic, so it’s a clear case of which group you choose to support: the tiny minority of transactivists who want to access our spaces, or 50% of the population? Do you really want to support the removal of women’s rights, rights they fought hard for, such as the right to have spaces separate from males?
I should also add that transactivists have managed to persuade many other businesses and even schools to break British law. Marks and Spencer, for instance, decided to open their female changing rooms to males, which is against the law since females are a protected group according to the Equality Act of 2010. Schools, too, have opened girls’ changing rooms to boys.
Luckily, though, at last the tide is turning. The Minister for Women and Equalities, Liz Truss, has declared her intention to protect single sex spaces for women, while Baroness Nicholson of the House of Lords is actively supporting women in the fight to protect female spaces such as changing rooms and wards – you can read her letters to Marks and Spencer and the NHS on Twitter. Girls have opened court cases against councils which have introduced trans toolkits in schools, and several councils have as a result removed these toolkits – which were stealthily lobbied for by trans organisations such as Stonewall and Mermaids. Women will not give up; we are determined that our rights will not be crushed underfoot by a trendy ideology. And we are winning.
All the more is it disappointing to see that you, Audible, have chosen the losing side in this battle. Transideologists and their supporters spend most of their life on Twitter and social media; they are not interested in reading or listening to books. Women, on the other hand, do read and I want to retain them as my readers and listeners.
Unfortunately, your decision to side with transactivists means that I will lose many potential customers. Please rethink this decision. As women spread the word, it will hurt you commercially, and me.

Lordfrontpaw · 23/05/2020 11:43

Wow - cool! Who will it go to?

Lordfrontpaw · 23/05/2020 11:45

👏 👏 👏

Lamahaha · 23/05/2020 11:55

Wow - cool! Who will it go to?

Not sure yet. I'll be digging around for an address. Where have you all been sending your protest letters up to now?

Lordfrontpaw · 23/05/2020 12:04

I looked up the SMT yesterday - is easy enough to find the grown ups in charge. I need to think how best to ensure they see it. In ye olden days you just sent a handwritten letter with ‘personal’ on ti (and popped some perfume on it for extra insurance!).

I usually start with companies house for U.K. businesses.

Lordfrontpaw · 23/05/2020 12:05

To date I’ve been dealing with Customer Services which aren’t any use to be honest. I think they are fine with ‘how do I use my credits’ but nothing more.

Lamahaha · 23/05/2020 12:09

Someone else asked upthread for an alternative to Audible.
There's Tantor -- I also have books with them.
tantor.com/

Lamahaha · 23/05/2020 12:10

One book, that is (with Tantor). The choice is not terribly wide.

Lamahaha · 23/05/2020 12:36

I came late to this thread but I might as well drop in a shameless plug! Anyone on this thread with Audible credits to spend before cancelling -- buy my books!!!

Lordfrontpaw · 23/05/2020 12:46

Are you on other platforms?

Lamahaha · 23/05/2020 13:17

Well, ebooks and print, for sure!

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