Emailed JL CEO saying that I wasn’t happy. Got this reply from the ‘Director relations case manager’. Basically, it doesn’t answer the question about where I should go if I feel uncomfortable. Tempted to write and say which female customers they consulted with, certainly not me and I spent £2k with them over the last 12 months.
“Thank you for contacting our Managing Director about your concerns about our policy on changing rooms.
When developing any shop policy, we always consult with relevant stakeholders across the business and, where appropriate, outside of our business.
When it comes to putting policy into practice, as a co-owned business we ensure that all of our Partners understand their responsibilities and exercise their judgement appropriately.
As an inclusive business, our customers are welcome to use whichever fitting room makes them feel the most comfortable.
Regardless of specific policy, if any customer were to act inappropriately, the necessary action would be taken.”
So exactly the same as M&S. If you’re sexually harassed because of our policy change, we’ll deal with it then, but we won’t protect you until then. And leaves the difficult decisions up to the staff on the shop floor.