Pathetic response from the Beeb. Didn’t answer any of my queries.
On Thursday, 8 August 2019, 16:28:16 CEST
Thank you for taking the time to contact us again. We are sorry to learn that you were not satisfied with our earlier response.
There is no evidence to support any claim that certain categories of guest have been barred from appearing. The staff member has apologised and recognises that the comments were unacceptable.
Issues of staff behaviour fall under the BBC Disciplinary Policy. If an investigation takes place regarding an allegation of misconduct, the BBC must respect the confidentiality of those involved.
The process is not part of the complaints system but subject to standard HR Guidelines and employment law. We cannot therefore provide any further detail in this response.
Having offered the above, I’m afraid we cannot correspond with you further at this first stage of the complaints process. If you are still dissatisfied, you can contact the BBC’s Executive Complaints Unit (ECU). The ECU is stage 2 of the BBC’s complaints process. Details of the BBC complaints process are available at www.bbc.co.uk/complaints/handle-complaint/ where you can read the BBC’s full complaints framework.
If you wish to contact the ECU, please write to it directly within 20 working days of receiving this reply. Please explain to it why you believe there may have been a potential breach of standards or other significant issue for it to investigate.
You can email [email protected], or write to: Executive Complaints Unit, BBC, Broadcast Centre, London W12 7TQ.
Please include the case reference number we have provided above in this reply.
If you have a disability which means you cannot write to the ECU and may need the BBC to provide a reasonable adjustment for you to access stage 2, you can telephone the ECU on 0303 0806145.
Kind regards
Janine McMeekin
BBC Complaints Team