Thank You to Ro for sharing the service specification.
I haven't yet read through this in detail, but until I do, I have pulled out and attached the CQUIN outcomes from page 36.
For those not familiar with NHS contracts, a percentage of the contract fee is only paid if certain criteria are met.
These include
stakeholder satisfaction, including feedback
client, family and carer involvement and engagement and with other stakeholders including voluntary sector support groups
Although stakeholder satisfaction is a fairly standard contract measure there is still potential here to give Mermaids, and similarly oriented stakeholders a lot of power over the service.
I am also twitched that diagnosis rate is mentioned as a clinical benefit. The intention, I'm sure is to make sure that the service is monitoring this, rather than having an arbitrary target for diagnosis rate. But I don't see it as a quality outcome measure.
I would prefer to see monitors long-term patient outcomes