Ocado boycott after support of Primesight action part 2

[PerverseConverse]

Ocado boycott after support of Primesight actionhttp://www.mumsnet.com/Talk/womens_rights/3376466-ocado-boycott-after-support-of-primesight-action

Following on from my previous thread that became full

I'll be making my first Waitrose order today, or maybe going back to Tesco. Will definitely give Waitrose a go though and have placed a Christmas order already.

Just got the call from Millie (I feel privileged!). Pretty standard fare, the tweet does not represent... bla bla... was withdrawn. Asked for confirmation of email and postcode to conclude the cancellation, I said that's great but it would be good if you could make that clarification publicly, she said she would flag up to a manager that I'd like a public apology but that there are no plans at the moment to do it.
All cancelled now.
I'm sad, but hey, I can support the high street now.

Not posted before on this board but I have also cancelled Ocado.
Just got the call from Millie.
She wanted to give me offers to entice me back!
I resisted and asked where the public statement on Twitter is - as above she just said she was passing it on to management.
Sigh. Eight years.

Has Ocado made any response to the fact that their equalities policy misrepresents the law, in referring to gender and not sex? If anyone is having any further communications with them, it might be worth pressuring them on that and whether they have amended it yet.

OMG Ocado has just tweeted a poll for your favorite cake, one is Victoria sponge, guess which MN favorite is the other?

Dereks have a look at my long post re sex discrimination

Lemon drizzle? Are the fuckers just trolling now?

I think Ocado’s favourite is Pie.

Repeal got it in one, if they start selling penis beakers we will know we are being trolled.

Does that mean that, far from sidelining (*) the person who apparently tweeted without fully understanding what they were doing, that person is still there and having a laugh?
Great.

Some PR exec is thinking 'fuck fuck fuck we need to detract attention from the shitstorm I created last week. Let's put up something really innocuous. I know! Lemon drizzle cake! That can't possibly piss those pesky women off!'

Does that mean that, far from sidelining () the person who apparently tweeted without fully understanding what they were doing, that person is still there and having a laugh?*

Haven't you worked out the ethics of this company yet?

Possible penis beaker?

Neon green sippy cup and nightlight. Glows in the dark so you don't have to ruin the mood by turning the light on.

www.ocado.com/webshop/product/LiteCup-All-in-One-Sippy-Cup--Nightlight-Neon-Green/352090011?param=beaker&from=search

I'm loving the little identifiers on twitter, it's like a secret handshake

Can someone kindly spare me the time reading several hundred posts and point me to the most effective email address to use to cancel my account and comment why?

I've called the Customer service line but this wont be effective.

Barraker

[email protected]

You could also copy in Tim Steiner and be ignored!

www.ceoemail.com/s.php?id=ceo-9101

Ta v much

Maybe we should all, in our emails, suggest a public response along the lines of

"We waded into a debate we shouldn't have and inadvertently supported those who say the dictionary definition of "woman" as "adult human female" is bigoted hatespeak. We do not support this clearly absurd view. We hope this reassures our women (adult human female) customers. We will not comment further on this issue."

They seem to be having trouble with crafting something.....

Still no response to both my previous queries asking for an explanation of their values in relation to that tweet and it's been 5 days now.
So I've emailed asking them to cancel my account.

I shall await my phone call, which I might use as an opportunity to promote some relevant consultations to the helpful customer services person (Millie?!).

Had the call from Millie yesterday, she sounded very young & slightly out of her depth, I had to stop her when she mentioned gender, so I could ask her how do you determine gender? She couldn’t. I explained that if the dictionary definition of woman is viewed as hate speech then what will be next? I said I really need ocado to make a statement/tweet confirming that it was a rougue employee & not representative of the companies view, that the word woman on a poster is hate speech. She said at this time the company won’t be doing that but she’ll pass the comments on. I said I’ll wait a week and see what they do, but I cannot spend money with a company that doesn’t respect their core customers base. My lifetime spend is over 60k....

We cancelled too. It was dh and I don’t think he said why, he’s not had anyone phone him to tell him a load of shite anyway.

Thanks for mentioning Waitrose on here - I didn’t think they would but they deliver to us in our unfashionable town but they do!

Long-term Ocado shopper here, just placed an order with Waitrose. Been meaning to try them for a while and I like their new advert. I was pleased to see that I can import my Ocado and Waitrose card favourites into the site.

This is the email I got today:

“Last week one of our customer services representatives, in a response on Twitter, inadvertently entered into a debate that did not relate to Ocado, our marketing, or our values. This issue was not for Ocado to comment on and as a result, the Tweet was withdrawn.”

“We apologise for any confusion or offence that this message may have caused. At Ocado we believe passionately in a culture of inclusion and creating an environment around our business that is completely free from discrimination, harassment and victimisation of any sort.”

“I apologise again for any confusion or offence caused, and I do hope you reconsider.”

The email was personally addressed to me and was signed off by an actual person, so I phoned to speak to her. Instead I got some poor guy who was probably hoping I was phoning to tell him my shopping was damaged. He spoke to his superiors and came back with the message that they were not willing to discuss it any further.

So no apology, no statement that they do not actually think the billboard was hate speech.

Closed my account, of course.

I don't know if it has already been mentioned but Ocado also provide the service for Morrisons online delivery. Apparently they changed the logos on the vans delivering Morrisons groceries for some reason.

I sent an email earlier to finally cancel my smartpass and account (I complained last week and thought I'd give them a chance to issue a public apology).

Anyway I got an instant email telling me it will take me 48 hours to get back to me. Last week it was 24. Sounds like their customer services department are busy!

It does not look like Ocado is taking this seriously, and the share price seems to have perked up again.

I am just wondering whether we might up the ante and liaise with some of the funds who invest in Ocado and alert them to the impact our actions might have on the company's bottom line at some stage.

This article dated 21/05/18 lists three funds:

• Jupiter UK Smaller Companies
• Fidelity Global Technology Class Series B
• Baillie Gifford Global Discovery.

They all are on Twitter under:

• @JupiterAM
• @BaillieGifford ‏
• @Fidelity ‏

It might be worth tweeting them, copying Ocado and possibly linking to this thread.