I got a proper reply!! It’s long, but says absolutely nothing if any significance. They are obviously trying to back away gracefully without upsetting anyone...
“Many thanks for your email, I absolutely appreciate this is a very emotive subject and so I wanted to contact you personally with regards to this.
Earlier this week one of our customer services representatives, in a response on Twitter, inadvertently entered into a debate that did not relate to Ocado, our marketing, or our values. This issue was not for Ocado to comment on and as a result the Tweet has been withdrawn.
We apologise for any confusion or offence that this message may have caused. At Ocado we believe passionately in a culture of inclusion and creating an environment around our business activities that is completely free of discrimination of any sort. Our policies have always stated that everyone at Ocado is treated equally regardless of age, colour, disability, race, gender, sexual orientation, marital status, political views or religious belief. This is as true of our employees as it is for anyone that engages with Ocado.
I hope this clarifies Ocado’s position in relation to the issues raised by this exchange, and apologise again for any confusion or offence caused.
Kind regards,
Millie Brookman
Ocado Management Team”