Another ChatGPT email from Oushk
We didn’t think we’d need to address this, but due to growing frustration from some patients, we want to provide full transparency and clarify recent changes regarding Mounjaro ordering limits.
From the very beginning, Oushk has allowed patients to order up to 3 pens per order — this is not a new policy. Many of our patients who are travelling, on maintenance, or simply planning ahead have routinely used this option, and numerous orders for 2 pens have been placed consistently without issue or concern.
When we recently reminded patients that ordering up to 3 pens was possible, it was not a prompt or push to bulk-buy, but simply a reminder of an existing option. However, after seeing a significant increase in uptake, we acted swiftly and within 12 hours, we limited the ordering to 2 pens per order, and shortly after that, reduced it further to 2 pens per month.
We made these changes quickly and decisively because our top priority is to ensure fair and stable distribution to as many patients as possible. These decisions are never made lightly as we always aim to balance patient needs, stock availability, and the overall health of the service.
The truth is, none of us knew the extent of the pricing changes or stock limitations coming from the manufacturer. Lower strengths have never had supply issues before, so we had no reason to anticipate this. The sudden shortages and imposed quotas have been outside of our control, and we are constantly working behind the scenes to respond to the evolving situation.
We know this is deeply frustrating and anxiety-inducing. Please know that it is just as overwhelming for us. As a pharmacy that specialises in weight management (95% of our business is this), these challenges don’t just affect our patients, they impact our entire team and our our whole business.
We are not immune to the stress and concern this is causing and our staff are under immense pressure, and our inboxes are flooded with patients needing support. But we remain fully committed to our values of transparency, compassion, and care.
We are doing our absolute best, and we promise to continue adapting as needed to protect supply, fairness, and the trust you've placed in us.
That being said, as we have communicated many times, all orders that are already in our system will be processed as normal. While there may be minor delays of a day or two, please rest assured that you will receive your medication. We are working around the clock to ensure this happens smoothly.
We kindly ask that you do not email customer service for price or stock updates — we genuinely cannot provide information beyond what we are already sharing on this platform. Our team is prioritising urgent clinical support and managing thousands of emails, and unnecessary queries only delay our ability to help those who truly need it.
We understand the uncertainty is difficult, but we’re doing everything we can to keep everyone informed here in real time. Please respect the boundaries and workload of our team.
Lastly, we will not tolerate any abuse towards our staff. We are a small, dedicated team doing our best under immense pressure, and any form of verbal abuse will lead to your account being blocked — regardless of how long you've been a patient or how many orders you've placed.
We thank you for your continued patience and kindness, it means everything right now. Let’s support each other through this.