I had a right palava!!!
I ordered with them about 10 days ago. Used my first dose on Monday and on Thursday had my coaching call.
After my call my coach basically decided I had binge eating tendencies and my "subscription" would be cancelled.
I found this out by getting an email saying I was missing out on their amazing programme, no personalised email. I was told to return it for a refund. Messaged to ask for a returns box and to say I wasn't happy and I got a message from my coach basically saying I had to accept it. Messaged again to ask for a returns pack and nothing.
This morning I got an email basically telling me I could still rejoin and get all their amazing benefits, so I have emailed the customer service to demand a full refund and that they stop messaging me.
They have also suggested I pay for their CBT service and then see if I qualify for the Mounjaro after that. They've basically given me a taste of it, and then taken it away while asking for more money from me.
In the meantime I ordered from bolt on friday, it was approved yesterday morning and arrived this morning, the ice pack was still fully frozen. Only slight grumble is they didn't send me any alcohol swabs for my needles - I will order some off Amazon as I have 3 left from Voy and will get some before I need them