Hotel expecting me to share a bed with one of my sons

[MollyBunny154]

I have had to travel nearly 3 hours away from home to a specialist Childrens hospital as my youngest son is 11 and is being admitted very early in morning for day for tests.
My oldest son is 19 and has come with us as I don't like traveling on my own.

I booked to stay at premier Inn for 2 nights , paid for a family room, was assured it would have a double bed sofa bed and pull out bed so 3 beds.

Turned up and checked in tonight went to room and found they had given me a twin room with just 2 beds.

Went back to reception as thought they had perhaps given me wrong key. They said that was correct key and room and there was nothing they could do as hotel is fully booked. I was told I would have to share a bed with one of my son's

It was too late to find another hotel so reluctantly went back to room.

There is no way any one could share a bed with my youngest son, he moves around in his bed constantly all night.

I don't think it would be appropriate to share a bed with my oldest son.

I've had to give my sons the beds and I'm having to sleep on floor, using a coat as a blanket as don't even have any spare bedding.

Am I wrong think it's not right to have to share a bed with one of my son's.

What would you have done in this situation.
Am I right to be annoyed.

Any advice much appreciated
Thanks in advance

Can you take the mattress off the main bed so one of the boys can sleep on the base, the other on the mattress on the floor and you in the other bed?

Not having any spare bedding at all is not great - though not unbelievable because I imagine their bedding comes from a company and I'll just say that some are better than others and you don't always get what you ordered, or in fact anything sometimes!
I've been in a similar situation during the night when a child has vomited all over the covers and I've had to give our spare stuff out without covers on because we just didn't have any spare duvet covers and pillowcases - so that I get but how can they not have spare pillows and duvets somewhere like that? They may well have been caught on the hop with late bookings and not ordered enough linen but a hotel should always have spare duvets, pillows and blankets.
We keep several that have maybe seen better days but still plenty of use in them for situations like this.

It also sounds like they've made a mistake on your booking and allocated a twin instead of a family, if you've got a family room on your confirmation. Show your confirmation tomorrow and insist that you get at least a partial refund for tonight and if you can't be moved for your second night then a full refund and try and get somewhere else.
If I'd had to deal with this tbh you'd already have a full refund and I'd have let you know if it was possible to move you for your second night, and probably offered to try and get you a room at another hotel as well if it wasn't. I'd be bloody mortified if it genuinely was our mistake.

I'd be going back to reception and telling them that you will not all fit in the beds provided and standing there until they did something about it. Can they not move the other furniture around to fit a fold out bed?

Although this is a hotel fuck up, the OP could end up standing there all night because they can't magic another room out of thin air and if they've no bedding then they can't magic that out of thin air either. It's utterly shit for OP and she deserves her money back at the least, but even after making a mistake, they still can't do the impossible and saying you'll stand there until they do something won't change that.

Utter bollocks that they don't have spare bedding.

Daft question, is it definitely 2 single beds and not 2 Queens? What does it say on the bill?

I’d definitely go and complain again if you have two singles and nothing else. That is ridiculous!

Pretty sure OP isn’t a complete idiot, it’s not easy to mistake a queen size bed for a single 🙄

If they’ve given you a twin room rather than a family room I’d be down at reception first thing in the morning raising hell. It’s not what you’ve paid for and they need to sort it out.

I wouldn't want to top and tail with my adult son! He's 6'5 with size 14 feet, I don't want them in my face!

Op do complain tonight as on their 'good nights sleep' refund policy they ask if you told the receptionist first.

I did, but she said all she could do was apologise and she'd done that... So crack on basically 🤣

I got money back via the website.

I’d rather that than sleep on the floor of a premier inn???? Can’t think of anything worse.

You have checked the wardrobe/cupboard etc space for spare/extra bedding? I wouldn't put it past someone on reception to not mention this but they usually have some extra bits.

Would definitely complain again, pointing out your booking and payment IS for a family room and ask for a refund/what you'll need to do to get a refund and check again if there is any spare bedding - I know all the laundry is done by a company but again I find it hard to believe there is none at all.

There must be spare bedding, they can at least give you a duvet and pillows.

Personally I'd be not just demanding a refund as a PP quoted I'd be asking about their fire plan, they need to know how many people are staying in the hotel and if they are over capacity this is an issue.

As with a lot of health and safety it is not just the company that can be fined but the the 'responsible person' can face an unlimited fine. Who that person is is likely to be the duty manager.

I'm disabled so when I stay in a hotel I ask for that to be noted and I have had a number of responses form, 'What?' to 'I've added it to the duty manager report and evacuation plan'.

Hang on, if there are 3 of you and only 2 single beds, are they expecting 2 of you to share a single bed?!

If so, check that your booking definitely is for a family room and complain the hell out of it tomorrow!

But they’re single beds! I don’t think rotating around is going to help. A single
would be rather small for many 19 year old boys at all, let alone him and a grown woman.

Did you definitely book for three people and not two? What does the booking confirmation say? If it's 3 then you need to ask for a refund as they haven't given you enough beds for your booking.

It's a twin room with 2 single beds

So you booked for 2 adults and a child and been given a room with two single beds?

(I didn’t know Premier Inn rooms came without a double).

They’re surely in breach of contract and fire regs if the room they’ve provided is over capacity for the booking you made.

@MollyBunny154 I have stayed in a lot of Premier Inns. Not only do they always have spare pillows and duvets, they also have spare mattresses. The overnight receptionist cannot be bothered to help you, so you need to insist.

The first thing you get him to do is attach the two beds together to make a double - which you and your eldest son can share - then you get him to put in either a day bed, or a single mattress, on the floor with all of the appropriate bedding. The twin beds now made into a double, can either keep their two single mattresses, or have a double put on it, thereby freeing up one of the single mattresses for your younger son.

Whether you are awake to sort this out now, or not, you should definitely get a refund in the morning, for not having a good night's sleep. In fact, your account should be refunded (this will unfortunately, probably take a few days) because of their original mistake of not giving you a family room to start off with, and you should also be given compensation, which at the very least will be free breakfasts for your DS and you.

Good luck OP in getting this sorted very quickly from now on.

If it’s just 2 single beds and there’s 3 of you they definitely have made a mistake. However you never would have had the 3 beds you thought as you’d book 2 adults and a child as the 19 year old is an adult. If you booked 1 adult and 2 children you lied on the booking so do recheck what you booked without complaining.

Breach of contract absolutely yes, but for fire regs it would depend on how many people the room states it has on the evacuation plan for the duration. If it's for two people then yes could be trouble, if it's 3 then it doesn't matter if it's the broom cupboard they're in, the occupancy is correct for evacuation procedures.

We often have a camp bed in a double or twin room for a small child, and they are added on to the room under occupants and then counted in the final total, depends if they're over the total amount of guests they have an evacuation plan based around.

Though it's funny that they've been mentioned, usually on MN fire regs are laughed at when someone wants to sneak someone else into a room that they're not booked for and fire regs are brought up as a reason not to......... 🤔

This is about OP and HER son not yours, she didn't mention him being an extraordinary height, most likely his feet would be tucked under the sheet. If not she could face the other way?

I too would rather that than hotel carpet - yuck.

Stop being a martyr and ask for more bedding. You are behaving like a spoilt child!

So you did book and not realise the actual details of what you booked?

If so annoying but why is it the hotels fault?

We did that and it was annoying but it was our fault so we got on with it, we now check and contact the hotel beforehand if in doubt we don't assume

She already said she asked and they had none if you going to act the fool at least read all her posts first

I know you said youngest is being admitted to hospital early this morning for tests. But if you have time, and you're already up and about, go down to reception NOW and demand to see the duty manager. Cause an almighty ruckus in front of the early breakfasters if you have to. That is appalling.