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Original poster

Hotel expecting me to share a bed with one of my sons

345 replies

MollyBunny154 · 08/02/2023 00:53

I have had to travel nearly 3 hours away from home to a specialist Childrens hospital as my youngest son is 11 and is being admitted very early in morning for day for tests.
My oldest son is 19 and has come with us as I don't like traveling on my own.

I booked to stay at premier Inn for 2 nights , paid for a family room, was assured it would have a double bed sofa bed and pull out bed so 3 beds.

Turned up and checked in tonight went to room and found they had given me a twin room with just 2 beds.

Went back to reception as thought they had perhaps given me wrong key. They said that was correct key and room and there was nothing they could do as hotel is fully booked. I was told I would have to share a bed with one of my son's

It was too late to find another hotel so reluctantly went back to room.

There is no way any one could share a bed with my youngest son, he moves around in his bed constantly all night.

I don't think it would be appropriate to share a bed with my oldest son.

I've had to give my sons the beds and I'm having to sleep on floor, using a coat as a blanket as don't even have any spare bedding.

Am I wrong think it's not right to have to share a bed with one of my son's.

What would you have done in this situation.
Am I right to be annoyed.

Any advice much appreciated
Thanks in advance

OP posts:
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5
knobheadinlaws · 08/02/2023 00:57

If you have proof they promised 3 beds then I would complain after your visit (when they send you the feedback email) and make clear you raised it with reception and weren't given any help

EmmaEmerald · 08/02/2023 00:58

ask for a refund amd bedding.

Witsendwilly · 08/02/2023 00:59

It sounds like a mistake and I assume if the hotel wasn’t full they would have rectified it. For tonight you will have to make do.

For us, that would mean 19 year old son sleeping on the floor

RedHead33 · 08/02/2023 01:00

Get your money back. I worked at the premier inn years ago and if you push at the desk they refund you under their good night guarantee. Don't cave though, be firm and they will definitely refund you.

nocoolnamesleft · 08/02/2023 01:00

"Family rooms
Our spacious family rooms accommodate up to two adults plus two kids aged under 16. Most of our family rooms feature a super-comfy double or kingsize* bed, plus a single sofa bed and a pull-out bed."

Did you definitely book it as a family room? Just wondering as one of your sons is over the stated age range.

vsnm13 · 08/02/2023 01:00

I'm sure laying even on top of the duvet is better that being on the floor?
I've been I. Similar situation and I just stayed in my 'day clothes' but just layed on the bed.
I think you should make a proper complaint though about the room though!

LittleBearPad · 08/02/2023 01:01

Well I wouldn’t be sleeping in the floor. Get in the bloody bed and stop being ridiculous. In the morning ask for a discount.

RedHead33 · 08/02/2023 01:06

I agree with other comments though, definitely share with your youngest son or get them to go top and tail and you have a bed for yourself, and then complain in the morning.

Surely2023IsTheYearForMyRainbowBaby · 08/02/2023 01:09

If the room is a double bed and then the settee made into a single bed then surely your 2 sons share the double. They can top and tail if necessary and you take the settee!

HeddaGarbled · 08/02/2023 01:11

They do say one double, one sofa bed and one pull out bed, but the two latter are meant to be for under 16s and if you look at the photos on the website, they are both small.

Not sure about this. I can see it’s a problem for you, but when you booked for 3 people, I guess they assumed couple and child and allocate the room accordingly.

It’s a Premier Inn: it’s cheap because they do bog standard, fit into our categories, don’t ask for anything weird and certainly don’t expect us to over-ride the computerised booking system with a personalised service.

antipodeancanary · 08/02/2023 01:17

I had this exactly. Double instead of two singles meant I had to share a bed with my adult DS. Honestly he is such a bolshie git about more or less everything, but he was completely grown up about this. I was amazed and we both had good night's sleep. Obviously it's not anyone's first choice, but not sure it's inappropriate. Either way,we both lived to tell the tale.

Original poster
MollyBunny154 · 08/02/2023 01:17

Both my son's have Autism so no way they would sleep on floor they would have a melt down. I'm not being rediculous Like said. My youngest son moves around rolling all around the bed continuously, he cant help it. You obviously haven't seen some one who can't stay still whilst asleep . I tried putting him and his brother in same bed but he kept bashing and kicking his older brother so had move them to separate beds. Same thing will happen if I try and stay in same bed with him.

At home he has a weighted blanket that he uses at night that stops him moving around as much but it was to heavy to bring with us as we traveled by train.

I put a towel on floor and took on pillow from bed, so I'm lying on a towel and am using a coat as a blanket.

It's either sleep on floor and maybe get some sleep or stay in bed with my youngest and get no sleep.
I'll speak to reception again in morning. I'm meant to be staying 2 nights don't want to go though a second night of this

OP posts:
Original poster
MollyBunny154 · 08/02/2023 01:19

Oh and yes definitely booked a family from booking confirmation clearly shows Family Room

OP posts:
WhatsitWiggle · 08/02/2023 01:21

If you have proof that you booked a family room and they've allocated you a twin room ie two single beds, then they need to refund you as they've not provided the room you booked and have somehow overbooked their family rooms.

If they've allocated a family room but it's got a double bed and a double sofa bed ie two beds but capacity of 2 adults and 2 children, then not much you can do - that is what you booked (exact bed configurations are generally requests rather than guaranteed) - and I've have put the two boys together.

If it is just two single beds, go back to the night porter and ask for extra pillows and blankets so you can make yourself as comfy as possible.

Findyourneutralspace · 08/02/2023 01:22

Premier Inn have the good nights sleep guarantee. You should get a refund in your room. Doesn’t help tonight though. Is there nowhere you can get comfy once your boys are asleep?

Original poster
MollyBunny154 · 08/02/2023 01:24

Just realised I forgot to say room has 2 single beds not a double and sofa.

It's a twin room with 2 single beds

OP posts:
Eyerollcentral · 08/02/2023 01:28

Op just top and tail with your 19 year old son. Yes it is ridiculous to sleep on the floor. Complain profusely in the morning.

EmmaEmerald · 08/02/2023 01:29

MollyBunny154 · 08/02/2023 01:24

Just realised I forgot to say room has 2 single beds not a double and sofa.

It's a twin room with 2 single beds

That's what I thought

as I say, they need to refund you and give you enough stuff to make up a decent bed on the floor for tonight.

fandjango · 08/02/2023 01:29

I used to work at Premier Inn years ago. They may have a fold out bed you could use. We used to have spares in the housekeeping rooms. Could you ask if they do? if not they should have extra duvets and pillows that would make your more comfortable at least

mondaytosunday · 08/02/2023 01:31

No way could I share a single bed with another person other than a small toddler - I did as a teen with my boyfriend but we were entwined together!
But I don't understand why they don't have any spare bedding!? Surely that can't be right.
They have obviously overbooked. You need to escalate this to the manager in the morning.

Original poster
MollyBunny154 · 08/02/2023 01:36

The room is too small to put a fold out bed, I did ask. there is just no space.
I asked for extra bedding the response was hotel is fully booked we don't have any spare all they could find is 1 pillow that they have just given me. I was shocked too. How can a hotel not have spare bedding.

OP posts:
soupmaker · 08/02/2023 01:40

You're absolutely right to complain as you've not been allocated what you booked. We use Premier Inns a lot and family rooms always have a king size/double plus 2 sofa/pull out beds. One of the kids beds is very small.

Surely reception staff can give you additional bedding so you're more comfortable tonight. Must be spare pillows and quilts.

Good luck OP.

templesit · 08/02/2023 01:43

I'd be complaining right now saying you can't sleep as so uncomfortable as you will not tolerate this another night.

Your booking proof is all you need, sounds like they messed up.

Fwiw I'd jump in with either child- they're your kids and it's a one off, then I read they are in singles which would be near impossible to do I suppose.

Oh op kick off this is unfair sounds like you have enough going on.

StoppinBy · 08/02/2023 01:47

I'd be going back to reception and telling them that you will not all fit in the beds provided and standing there until they did something about it. Can they not move the other furniture around to fit a fold out bed?

SnakeOiler · 08/02/2023 01:58

Go to reception now. They won’t refund you unless you complain there and then.