People with “a big heart” don’t behave the way H does.
I’m baffled by your assertion and how you can evidence/justify it.
His behaviour when his grandfather was very unwell and then latterly his grandmother was appalling and lacking in any empathy whatsoever. The interviews/book/statements etc show a lack of compassion, emotional immaturity and self awareness of his own good fortune.
He’s thrown his entire family under the bus repeatedly.
Wanting to live a different life, free of royal constraints and protocol would have been perfectly understandable and reasonable IF they had also been prepared to forgo their royal privileges.
But they don’t want that. They want the titles, the deference, the platform, the free security and most of all to be able to monetise that without giving back anything to the institution/family and country the provides the platform for an unearned privileged position they were born or married into.
H is not mischievous. Vicious would be a more apt description.
He is not big hearted. He is self centred and egocentric.
The more information that comes to light, the worse this debacle gets in respect of H’s standing and reputation.