I thought that statement was very revealing.
They'd obviously tried to provide some examples of what good employers they are and they came up with sending a gift and wearing baseball caps.
Both of these are such performative superficial examples. Exactly what I imagine Meghan thinks a warm person is. Like with the hugging: I must be nice I hug people and don't wear shoes.
Also the gift giving would just be a task she assigned someone else to do, hardly her searching Amazon after the kids are in bed.
What they don't seem to understand is you can hug people, send gifts and wear ripped jeans and still come across as fake, superior, difficult, demanding and self absorbed.
I think she must be very confused thinking: I've completed everything on my 'how to show I'm a thoughtful person checklist and still noone likes me.'
I'm really starting to see that she just doesn't understand social interaction or how to communicate.
She has learned 'skills' she can apply: hug, say nice words, send a gift but she doesn't have the instinct for genuine connection.
I think she'd be great in a corporate environment where performance and compliance are the required skills. She is great at 'presenting' but has no personal content or charisma. That's fine for a corporate presentation which is how her speeches come across, just devoid of the content.
I also wonder if that's why the suits role was good for her: she was playing a version of herself which could have been a corporate lawyer. Good looking, successful, go getting: how she sees herself.
Roles which would require real connection with emotions outside her narrow understanding would probably be impossible for her.