I think a lot of it was sheer stupidity with Harry . Not understanding the impacts of his actions, doing as he pleases, saying what comes into his mind, with no filter, a feeling of entitlement, thinking he was funny sometimes, resenting any over sight.
with Megan from what we know it was much more sinister, she was rude, superior, belittling, demanding, insulting them . The way she spoke to the staff. The reports were damning. That she was screaming at staff, calling them repeatedly at home, insulting them, that she bullied two PAs to quit, that she felt it was insulting to have to deal with anyone junior, a very different animal to Harry.
the report was paid for privately by a member of the royal family , I assume Charles or the queen, conducted by a law firm, and then held confidentially, it looked into how they handled this, tightened procedures and made it a workplace people could speak up. The allegations themselves were accepted as so many witnessed it, she was spoken to about it multiple times by the royal family.
and that for me says a lot. I don’t bully people; I don’t shout and scream at them, I don’t harasses them by phoning every ten mins at home at night when I’m pissed off, I don’t know anyone who does. And if I did I’d not associate with them.
and when we look at how badly this has went wrong from pretty much rhe start I think understanding rhe true reality of the characters of both of them is really a key part.