Rich people round here don’t take things well, you provide a loan car that’s petrol not diesel and it’s “outrageous”.
Mind you the parts dept have the organisational skills of a, well I don’t know, but if they spent less time setting things on fire in the office with brake fluid and more time letting aftersales know the part they need didn’t come in things would run smoother.
Dhs used car equivalent has just gone to aftersales and dh has taught him to check everything very early to avoid it. He’s in at 7 now.