Liberty Beauty Drop Subscription Box Spoiler Part 7

[Housewife2010]

Sparkly Strawberry Thief inspired new thread.

It's really shoddy of them to advertise the full sizes of the shampoo, conditioner and cleanser on the email... screenshots attached for anyone who isn't a BD member anymore.

I'm surprised that the email was allowed to be sent out as surely it's an advertising breach of standards or whatever you call it.

I'm beginning to see how Liberty's comms & marketing dept is rubbish.
I wouldn't stand for it if I was CEO.

Wow that’s pretty bad, thanks for sharing the photo @Orangeslemon

To add to the photos, if you click on any of the embedded photos, it takes you to the kit rather than the full size product..... If it took you to the full size product I wouldn't be as miffed.

Yet more absolutely shite comms.

Have they got a pile of unpaid interns who are sick of working for free?

Reminds me of the discussion in this thread https://www.mumsnet.com/talk/the_royal_family/5032651-buckingham-palace-comms-job?reply=133910404

I don't receive emails either and also get the BD - really odd. Only way I find out about kits etc is through Mumsnet...

Advertising three of the products as full size when they’re absolutely not is a massive gaffe.

Glad I'm on a buying ban or I'd have absolutely bought it based in the email.... and been incredibly disappointed when I discovered the real sizes. Except the mascara which dd would take all products i'd have really liked to have.

I hope its sheer incompetence rather than intentional! 30ml sizesmakes it pretty poor value to be honest.

i've emailed and asked them to clarify the product sizes

Has anyone who has asked about the size difference had a response yet?

just had a reply. they are 30ml not full size.

they really ought to send out a correction....

So no explanation as to why the email is misleading us? Or an apology or attempt to make up for their appalling marketing once again?

Once the next box arrives, I think I'm out. Can't be doing with this level of incompetence.

I've only just seen that the moor cleaner is meant to be full size too! its the same size as came in a previous box. That is poor value, I cant see how they got to £217 value

Sorry .. yes they apologised and thanked me for letting them know and said they would let the online team know so it could be sorted out.

@h3llomums You're right the cleanser is the smaller size.

if any if you irdered on the back if the email description i will be interested to see their response when you quite reasonably complain

I ordered on the back of the email description. Mine has been despatched so I'm waiting for it to arrive before contacting them.

i was just looking at the costs and I can't see where they got £271 from. I've assumed that the wash bag is a small size (it looks like old stock) and I've work out the proportional prices of the small sizes by dividing down the smaller size shampoo conditioner. The korres shower gel isn't on the website so I've looked at the price on other websites

Sorry I didn't edit the size on the second list

Interesting @HostessTrolley - closer to full size value if washbag was less not valued! I would get it if those 3 were full size.

That is poor value, I cant see how they got to £217 value

The only thing I can think of is that they’re allowed to say £217 value because it would be if all the products were full size, and they’re allowing £48 for the bag.

Obviously if, say, four out of six of them are sample/travel sizes and the bag is not actually worth £48 retail they’re not making much, if any, loss by selling at £75. I noticed this with the boxes. £300 of free beauty products per year! Well, 90% of them are sample/travel size and quite a few are sachets, so not really.

That's very, very bad regards misleading sizes ... plus I'm sure the ad didn't just state the ml but did it say Full Size? May have imagined that!

You buy theses items based on info like that!

Sort it out, Liberty

I’ve just looked at the email again and it did state the ml amounts for every product except the lip balm and the mascara, the amounts stated for everything except the Hydrakate serum are in the hundreds. As that’s a serum I’m assuming that 30ml is full size.

The email today to non (or ex!) beauty drop members has corrected the size of the shampoo & conditioner to 30ml - but still has the Omorovicza cleanser as 150ml 🤦‍♀️

I think even if their value doesn't quite add up to the £217 - and don't get me wrong, it's very naughty of them - it's not too far off, and is still good value for £75.

I'm actually quite tempted by this one, as I would use everything in it, which hasn't been the case for any of the other recent kits, which haven't appealed to me personally at all.

The email today to non (or ex!) beauty drop members has corrected the size of the shampoo & conditioner to 30ml - but still has the Omorovicza cleanser as 150ml 🤦‍♀️

FFS! Who is in charge of their comms? A teenage intern?

I bet there are teenage interns out there who are more conscientious than the person at Liberty ballsing things up left, right and centre.

I've not had any correction email....

Yet more problems at their end, it's an absolute shambles!

Did you all receive an email to inform you of the increase of monthly cost of beauty drop to £25? I didn't receive anything about this.

I keep seeing pp asking about the price hike notification. This is what I got. I’ve been a member for six months.

IMPORTANT CHANGES TO YOUR BEAUTY DROP SUBSCRIPTION

We’re writing to let you know about upcoming changes to your Liberty Beauty Drop subscription. Starting 16th March 2024, we will be introducing a service fee of £5 per month to your subscription price. Like many businesses, we have had to make this decision to manage the increased costs of running the program and to ensure that the Beauty Drop remains sustainable for our members for years to come.

Your monthly price will increase from £20 to £25, £20 of which you will continue to receive into your Beauty Drop account every month as credit to spend at Liberty. To ensure you continue to see outstanding value from us, we are upgrading the package of benefits you’ll receive as a subscriber.

You will now be able to use your credit across everything at Liberty. From the latest fashion arrivals to the best in designer homeware and covetable gems from our Jewellery Hall.

For Beauty Drop subscribers it is now free online shipping, always. That’s as often as you like, on all of Liberty’s offering, not just beauty purchases.

A guaranteed £10 discount off the Liberty Beauty Advent Calendar, plus a 10% discount off our Liberty Beauty kits all year round. So, there’s no more rushing to get yours within a 24-hr discount window.

And we will continue to create fantastic beauty boxes four times a year with a total guaranteed product value of over £300, allowing you to discover and indulge in the best brands from our Beauty Hall.

We’re confident that the Beauty Drop still represents great value for our dedicated beauty community and we hope you’ll continue to enjoy all that your subscription has to offer.

You can find updated Terms and Conditions for the Beauty Drop here outlining everything you need to know for your updated subscription, which will be effective from 16th March 2024