That’s awful @AmethystMoonShine and @Trinitybean These refund errors are really disappointing. I had several issues in both the summer and the previous Xmas sales, so it’s not a one off.
There’s also the issue with Kindred members sometimes being charged for postage and having to fight for a refund, (that happened to me three times in the summer!)
There is something very wrong when customers can’t trust a company to refund correctly- Toast need to sort these issues out.
I sent two parcels back today- 🤞