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Original poster

Toast is there any stopping us?

999 replies

Countmeout · 09/07/2021 09:17

New thread in prep for new video.

OP posts:
Thread gallery
88
ScottishMouse · 16/07/2021 21:36

Fab, thanks @Countmeout

ToastCosILoveIt · 16/07/2021 21:48

@Saurus72, I am a 10 in Toast, occassionally a 12. I am busty and the 10 in the hemp slate tiered dress is absolutely fine.

Saurus72 · 16/07/2021 22:07

Thanks v much @ToastCosILoveIt

AuldFox · 16/07/2021 22:59

I have the bleu de chauffe bag in blue, I find it’s the perfect size for me. I don’t carry much more than my phone and a couple of cards these days. Large bags really annoy ms now.

AuldFox · 16/07/2021 23:02

Anyone considering the kitty clogs: they are indeed narrow. Might work if you size up though.

Laska2Meryls · 17/07/2021 07:38

Smaugmum I have also ordered that scarf .. with a view to campervan evenings Smile

neveradullmoment99 · 17/07/2021 14:20

[quote ToastCosILoveIt]@Saurus72, I am a 10 in Toast, occassionally a 12. I am busty and the 10 in the hemp slate tiered dress is absolutely fine.[/quote]
I also have the 10 in this and in the other blue delave one a small, which is perfect.

Morecoobell · 19/07/2021 09:51

A little update on my refund. Toast are saying that it can take up to 15 working days to process refunds Shock. Also their email systems were down for a couple of days (again) last week when I sent in my proof of postage (which they need to do a manual refund in case things go wrong with the automated refund). The person on chat said that though they can see that I have sent them everything they need it needs to be processed by the emails team. Someone from there will issue the refund manually as soon as possible, which they believe will likely be within the next couple of days.

All quite vague and non-specific Sad. We shall see.

TempleofZoom · 19/07/2021 14:54

@Morecoobell

A little update on my refund. Toast are saying that it can take up to 15 working days to process refunds Shock. Also their email systems were down for a couple of days (again) last week when I sent in my proof of postage (which they need to do a manual refund in case things go wrong with the automated refund). The person on chat said that though they can see that I have sent them everything they need it needs to be processed by the emails team. Someone from there will issue the refund manually as soon as possible, which they believe will likely be within the next couple of days.

All quite vague and non-specific Sad. We shall see.

Well Im definitely not ordering direct from Toast. Waits for John Lewis ...
ScottishMouse · 19/07/2021 14:56

Thanks for this @Morecoobell. This might explain my latest return issue. I returned two online orders to a store on Saturday. I got an email confirmation and refund for one straight away, but the other didn’t appear. I called the store later in the afternoon and they said it should go through shortly but that one had to go through some other system or something (it was a bit unclear). Still no word though. I will give them another day or two and then call them back and see. I had really hoped all the issues with returns were over, especially if I returned to a store.

Morecoobell · 19/07/2021 15:11

Their reply below.

I'd commented in my email that returns were highly likely with their unpredictable sizing and lack of customer feedback via reviews on the website, therefore, I felt, it was pretty important that the process wasn't too much of a hassle.

At the least the spelling mistakes / typos prove it's not a template! I hate those saccharine ones that some companies do. The refund has been initiated but it could take 10 working days to get to my bank, and it if doesn't come through I'm to check with my bank first in case they have put a hold on it? That has never happened to me before with a refund, what makes them think it might happen now??

I am honestly gutted as I truly value their clothes. I can't comment if there has been a change with their customer communications as I'd never had cause to contact them before, but my experience today does not match with how I perceive(d) their brand. Arse!

"Thank you for your email

Our apologise for the hassle of asking for the proof of postage

We have had many cutsomers through the years of sending with not all of the clothes they said they have or just sending empty boxes/letters

The postage receipt shows the weight of the returns package on it, we use this to ensure an legitimate returns package was sent to our warehouse

This is a standard procedure we ask all customers, no matter how many orders, when they have sent a returns package and the warehouse system states that nothing/less items have been received

We never hold anything personal against any of our customers and treat everyone fairly and with the same procedures, protocol and respect

We have recently had issues with our reviews service as some are being problematic and causing issue within the website

Due to this we have temparerily halted posting customer reviews to our webiste until the issues are resolved

We have been working very hard with our suppliers to try and make the sizing as consistent as possible with all of our products

However, due to the current travel restrictions and risks to our staff while travelling, it makes it more difficult to ensure the consistency

We cannot currently do the same inspections, spot checks and measurement technique training as we used to

Once the restrictions and health risks are reduced, we will be able to have better consistency accross all of our products

We thank you for your proof of postage, we have refunded you for the items

Your refund was processed on the 19/07/2021, the refund should appear into your account within 10 business days of the date listed

If you do not receive your refund please contact your bank first to see if there is a hold on the transaction

If there is no problem with your bank then please contact us again so we can resolve the issue

If you have any future queries or problems feel free to contact us again"

Saurus72 · 19/07/2021 15:25

What a terrible response! It sounds like it was half written by a person with the other half written by a bot. In my 15+ years if ordering directly from Toast I’ve never had to provide proof of postage (or with any other retailer for that matter). Also, the only issues being caused by reviews were negative reviews about service/product - that response is very disingenuous.

Saurus72 · 19/07/2021 15:33

Trust Pilot reviews still very poor uk.trustpilot.com/review/toa.st

ScottishMouse · 19/07/2021 15:35

Gosh, that is a terrible response.
The thing about providing proof of postage so they can check weight really makes me mad. I had to do this a couple of months ago. They told me that the weight on the proof of postage meant I couldn’t possibly have sent all the items back that I said I had, it was barely enough for one item! When I later checked the weight by weighing a number of items of clothes, it was definitely enough to cover what I had sent back. It was also a higher weight that an item I had sent back the week before with the same number of items in (although a couple of slightly lighter items so that made sense). So rude. I had to really fight to get my refund.

Morecoobell · 19/07/2021 15:57

@Saurus72

What a terrible response! It sounds like it was half written by a person with the other half written by a bot. In my 15+ years if ordering directly from Toast I’ve never had to provide proof of postage (or with any other retailer for that matter). Also, the only issues being caused by reviews were negative reviews about service/product - that response is very disingenuous.
I agree, the only likely reason for not including reviews is negative comments on customer service. Disingenuous, is spot on!
Morecoobell · 19/07/2021 16:01

@ScottishMouse

Gosh, that is a terrible response. The thing about providing proof of postage so they can check weight really makes me mad. I had to do this a couple of months ago. They told me that the weight on the proof of postage meant I couldn’t possibly have sent all the items back that I said I had, it was barely enough for one item! When I later checked the weight by weighing a number of items of clothes, it was definitely enough to cover what I had sent back. It was also a higher weight that an item I had sent back the week before with the same number of items in (although a couple of slightly lighter items so that made sense). So rude. I had to really fight to get my refund.
Aye, they aren’t handling this brilliantly! Tried to find some info online to see if there had been a change of ownership / management but couldn’t see anything. I think some said on one of these threads that they’d outsourced payments and warehousing so I guess it’s all to do with that, but should be past teething issues by now.
Morecoobell · 19/07/2021 16:04

[quote Saurus72]Trust Pilot reviews still very poor uk.trustpilot.com/review/toa.st[/quote]
Wow! 60% ‘bad’ / 1 star reviews. I do hope they manage to sort this out.

Original poster
Countmeout · 19/07/2021 19:17

That’s so bad for everyone affected. Hope you all get sorted.

OP posts:
AuldFox · 19/07/2021 20:10

Toast told me that their returns process is as fast as it’s always been. Yeah right Hmm

ScottishMouse · 20/07/2021 06:33

Well, my delayed return came through by email last night, so I Guess they were right in store. All very odd though. Hope everyone else gets theirs sorted.

Morecoobell · 20/07/2021 07:18

@ScottishMouse

Well, my delayed return came through by email last night, so I Guess they were right in store. All very odd though. Hope everyone else gets theirs sorted.
Excellent! That’s a relief. Weird that they didn’t both come through at the same time but as you returned them via a shop it would be ridiculous if they managed to mess that up.
AuldFox · 20/07/2021 11:06

I only do returns in store now, postal returns are very slow and if they’re arguing about weights etc, it’s definitely not worth it. It’s your word against theirs, and no one needs that level of shit customer service.

Theteapotsbrokenspout · 20/07/2021 11:12

I’ve got my JL Toast refund but not the one directly from Toast, both posted together, both PayPal.

Original poster
Countmeout · 20/07/2021 14:10

On a happier note my fique pouch arrived , it’s a useful little pouch, the straw is darker in real life than on my screen but I’m fine with that. Fits in my bigger bag and will do on its own to hold a card, phone and lipstick.

Does anyone knew anywhere in the UK that does the Vive La Difference bags. I like a couple on their site but I’m not sure if I pay duty on one from Italy. Toast only has one online.

I wish John Lewis would carry the full range of clothes. Inevitably the thing you may want aren’t on it.

OP posts:
TempleofZoom · 20/07/2021 15:50

I ended up in the Toast shop and tried on the Indigo Denim wrap skirt in a 12 .
Huge -probably a 14 or 16.
The 10 was a nice roomy fit and it is just the most lovely flattering shape if you are a pear .
I also bought the Indigo Lattice shirt -true to size ,in a 12 and also tried on the Swingy Denim Dress ( from the IGTV round up) in a 10.
Sadly it was huge and not remotely flattering, the sides stuck out really oddly.
Glad I went in, I would have ordered a 12 in the skirt with all the faff of returns.
Hardly any Toast in JL -a single sale rail and a big gap.
I wonder if the are leaving JL as nothing new on the website ?