What they were claiming to me was that the calendar either got lost between the warehouse and the courier or in the courier's warehouse. I could understand that for one or two orders, but not the numbers that have gone astray. Twitter is full of complaints. I assume the other social media platforms too.
Apparently, they started offering people a 50% discount on a €100 12 day calendar instead. I wasn't offered that as I already had a complaint in (the mind boggles - surely those already complaining should have been offered this first). When I spoke to them, she offered that, but it was out of stock too, although she did think there were some ring fenced! There is absolutely no way I was willing to pay money, even if it was half price, for a 12 day calendar that would not have arrived in time.
The biggest issue I have is the repeated lies. If they had been up front a month ago, offered some compensation and left me in a position to get an alternative, I would have been annoyed but a bit more accepting.
From what I can see, customer service are told to placate and put off customers who have issues. I assume they are understaffed so don't actually read the communications to date meaning there is no continuity in the responses. There's no responsibility for issues so no follow up to see if what they have said they will do has actually been done. I had staff tell me they had contacted logistics etc and they would get back to me when they go a response but they never did.