Hi all, got the letter through about my sons renewal after being told the decision on the phone.
At first i was a bit shocked the letter includes in the first part: "We have looked at the facts, evidence and the points you raised. As a result we have changed the decision"
I thought WOW they've changed the LRM to HRM like we asked!
Then i checked the date and realised that this was before i called them, checked the letter and there is was, still LRM.
However there is a section that says: "What information we used"
despite sending a total of 8 different documents including:
EHCP
SALT
2 x Clinic Letters
1 x School Statement
2 x Parent Statement
Claim Form.
they only used:
"Information from your claim form.
A medical report than you sent to us"
so no wonder my son didnt get the HRM they didnt even bother checking the rest of the evidence!!
Has anyone else that had a renewal had anything else in that section?
Thanks,