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DLA WAITING TIMES THREAD 65

1000 replies

zoeybrooks45 · 21/02/2025 20:01

Please feel free to add your scan date and whether it's a new claim/mandatory reconsideration/change of circumstances or renewal.
New claims (NC) - people are being told the wait time has increased to 25 weeks! I would say most are done before this though around the 20 week mark?
Mandatory reconsideration (MC) and Change of circumstances (COC) is around 20-25 weeks.
Renewals tend to be between 15-20 weeks.
If you disagree with the outcome of an MR you can appeal and go to court (tribunal)
Scan date is the date DLA scan your application forms on to their system, if you downloaded your application forms then this will be from when your award will be backdated from. If you called up for forms then the date on those is the date yours will be backdated from.
If successful and claiming universal credit (UC) please update them as this will entitle you to disabled child element adding extra to your award.

OP posts:
Thread gallery
6
Kizzy0204 · 10/03/2025 14:32

Jod3s87 · 10/03/2025 14:27

Well I've got through nearly another day, well slept through it as been in A&E all night.

My friend works for DWP and she said most of the call handlers are sourced out which could be why we're getting inconsistent information. However, a Decision Maker and a Case Manager are the same person.

Edited

i was told this today!! a lovely woman said your claim is with a case manager and i said last week i was told it was with a DM she said yes it the same thing some people say decision maker and some say case manager.

Kizzy0204 · 10/03/2025 14:34

i think a new thread is gonna be needed soon 🤦🏻‍♀️🤷🏻‍♀️😂

Kizzy0204 · 10/03/2025 14:35

Glitzxx · 10/03/2025 14:32

I know it will be a decline

i’m starting to think the same thing. they they have declined and there fobbing me off until i receive the letter lol x

Glitzxx · 10/03/2025 14:36

Kizzy0204 · 10/03/2025 14:35

i’m starting to think the same thing. they they have declined and there fobbing me off until i receive the letter lol x

Same here i think that as well

Nads2210 · 10/03/2025 14:42

I just rang & was told deffinatly been allocated to a DM couldn't tell me when (rang last Tues was still in que) but said still can take up to 25weeks
I asked if anything has been added on notes for further evidence needed etc nothing so far
I'm hoping i see a payment in bank anyday now!🤞🏼

Nads2210 · 10/03/2025 14:42

NC SD 30/10

Glitzxx · 10/03/2025 14:46

I ay getting my hopes up 🤷‍♀️ feel like im being pissed around now

zoeybrooks45 · 10/03/2025 14:51

New thread

www.mumsnet.com/talk/special_needs/5291336-dla-waiting-times-thread-66

OP posts:
mumof1879 · 10/03/2025 14:55

Glitzxx · 10/03/2025 14:36

Same here i think that as well

This is how I feel too 🙁

Glitzxx · 10/03/2025 14:55

mumof1879 · 10/03/2025 14:55

This is how I feel too 🙁

Its bad aint it

PositivityRipples · 10/03/2025 14:56

@Glitzxx Are you okay? I keep reading numerous negative comments from you and that you're calling multiple times a day, and when others are commenting they've been awarded you are replying saying lucky you I'm still waiting I'm getting pissed off ect ect..
I am genuinely asking if you're okay? I know the wait is diabolical as we all do and I'm sorry you are having a hard time and are getting frustrated I'm sure it won't be much longer for you to wait now.
Also I've seen you say you child needs reins ect and you're waiting for dla award or payment to get some.. I'm not sure if you're aware they sell the XL reins on amazon and at smyths for around £5 - £8 I'm sure home bargains and bnm sell them too I dont know if you're in a position to get some but thought it may help..

mumof1879 · 10/03/2025 14:58

Glitzxx · 10/03/2025 14:55

Its bad aint it

I don’t see why it’s needed two full days with DM, read it… Decide… Some claims seem to be done so quick after this. It’s really hard to work out how it all works when it doesn’t seem to be done in order of dates and some seem to be done much quicker than others once with DM. I assume they have decided and it’s declined which is why I’m not getting an answer!
The only bit of hope I’m holding onto is they haven’t called me to discuss anything and from what I’ve sent I felt they probably would need to discuss as it’s quite confusing all the evidence and what had changed over the last year for her health… And I sent new evidence a few weeks ago with an update.

Glitzxx · 10/03/2025 14:58

PositivityRipples · 10/03/2025 14:56

@Glitzxx Are you okay? I keep reading numerous negative comments from you and that you're calling multiple times a day, and when others are commenting they've been awarded you are replying saying lucky you I'm still waiting I'm getting pissed off ect ect..
I am genuinely asking if you're okay? I know the wait is diabolical as we all do and I'm sorry you are having a hard time and are getting frustrated I'm sure it won't be much longer for you to wait now.
Also I've seen you say you child needs reins ect and you're waiting for dla award or payment to get some.. I'm not sure if you're aware they sell the XL reins on amazon and at smyths for around £5 - £8 I'm sure home bargains and bnm sell them too I dont know if you're in a position to get some but thought it may help..

Yeah im fine just annoyed as im getting told different things which is starting too piss me off lol and thanks ill have a look now x

Nads2210 · 10/03/2025 15:00

Glitzxx · 10/03/2025 14:46

I ay getting my hopes up 🤷‍♀️ feel like im being pissed around now

Iknow its so hard to not think neg but remember its perf norm for the DM to take their sweet a*#e time 🙄 either way you ring whenever you want & i'm really hoping you get the good news so very soon!x

Glitzxx · 10/03/2025 15:01

mumof1879 · 10/03/2025 14:58

I don’t see why it’s needed two full days with DM, read it… Decide… Some claims seem to be done so quick after this. It’s really hard to work out how it all works when it doesn’t seem to be done in order of dates and some seem to be done much quicker than others once with DM. I assume they have decided and it’s declined which is why I’m not getting an answer!
The only bit of hope I’m holding onto is they haven’t called me to discuss anything and from what I’ve sent I felt they probably would need to discuss as it’s quite confusing all the evidence and what had changed over the last year for her health… And I sent new evidence a few weeks ago with an update.

Edited

Thats what im leaning towards now thats its just a decline and they dont wanna say over the phone i mean i could be wrong but from wednesday till now and being told ill get a decision today and then being told they havnt made one is a kick in the teeth x

Glitzxx · 10/03/2025 15:02

Nads2210 · 10/03/2025 15:00

Iknow its so hard to not think neg but remember its perf norm for the DM to take their sweet a*#e time 🙄 either way you ring whenever you want & i'm really hoping you get the good news so very soon!x

Thank you beaut i havnt rang numerous times a day ive rang once today gonna call tomoz now x

PositivityRipples · 10/03/2025 15:02

@Glitzxx Yeah seems the call handlers are just giving out any false info at this point to try and be nice and get people off the phone but it isn't helpful and I can see it causing numerous people frustration.. I genuinely just thought I'd comment and ask cause I thought " this woman's losing her mind" sorry it's not funny but you get what I mean.. Your frustration is coming across on the thread 🤍 keep your head up and stay positive.. A claim being with a DM for a week does not mean it's a decline 💫

Nads2210 · 10/03/2025 15:03

How threads fly 🤣

Glitzxx · 10/03/2025 15:04

PositivityRipples · 10/03/2025 15:02

@Glitzxx Yeah seems the call handlers are just giving out any false info at this point to try and be nice and get people off the phone but it isn't helpful and I can see it causing numerous people frustration.. I genuinely just thought I'd comment and ask cause I thought " this woman's losing her mind" sorry it's not funny but you get what I mean.. Your frustration is coming across on the thread 🤍 keep your head up and stay positive.. A claim being with a DM for a week does not mean it's a decline 💫

I will hun thank you

Nads2210 · 10/03/2025 15:08

@Glitzxx If the call puts your mind at ease then do it but if you feel like it makes matters worse (the info is not 100% accurate) then distract yourself with something to take your mind of it, Also i do think IF it was a decline they would be obliged to tell you at the very least a decision has been made no?
What will be will be & stressing wont change the outcome, Expect the worse hope for the best 💖
You got this mama x

Glitzxx · 10/03/2025 15:12

Nads2210 · 10/03/2025 15:08

@Glitzxx If the call puts your mind at ease then do it but if you feel like it makes matters worse (the info is not 100% accurate) then distract yourself with something to take your mind of it, Also i do think IF it was a decline they would be obliged to tell you at the very least a decision has been made no?
What will be will be & stressing wont change the outcome, Expect the worse hope for the best 💖
You got this mama x

Thank you 🩷

LB1988x · 10/03/2025 17:50

zoeybrooks45 · 09/03/2025 21:01

It’s a week over the deadline still no response. Online portal has last weeks date no changes, I’m going to chase up this week. But I think it’s not unusual they don’t stick to deadline, which is super annoying was hoping no delays with this.

Thankyou for the reply, I hope you hear soon 🤞🏻 x

ProudZebra · 10/03/2025 23:26

Loudmomma · 10/03/2025 09:18

Good morning
after being declined on the 20/12 I put in a MR got my MP involved and have just been awarded for my daughter HRC & HRM can you please advise how I update this with UC and request it to be back dated

Hi, how did you get your local mp involved, what did u say to them etc?

1tiredmam · 11/03/2025 08:35

MaddyM8 · 10/03/2025 12:32

Just got through to an absolutely lovely gentleman (forgot his name) to double check if my eldest daughters renewal forms had been sent he said they had but if nothing by next week to call back.

I then asked if I could check my youngest daughters application progress whilst I was on the phone. NC scan date 15/11 and he was so lovely asking about the weather and very chatty. He said that she's in the decision makers queue which I don't know what that means but was just so pleased he gave any update really.

Just updating here in case people are worried about calling, there are some nice ones amongst the rude ones haha!

I think I spoke to the same guy. He kept talking about it snowing. He said I should hear by the end of the week. Felt the end was near... but this was on the 10/02 so I take everything with a pinch of salt now. Lol

Dahliasrule · 11/03/2025 09:56

1tiredmam · 11/03/2025 08:35

I think I spoke to the same guy. He kept talking about it snowing. He said I should hear by the end of the week. Felt the end was near... but this was on the 10/02 so I take everything with a pinch of salt now. Lol

‘the end was near’. , I thought he was a doomsday prophet at first!

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