DLA WAIT TIMES THREAD 58

[zoeybrooks45]

Hello everybody, I have made a new thread please put in your scan date, hopefully we hear some good news this month. please be kind and feel free to share scan date, entitlement award and what child is diagnosed with as others in similar position can feel uplifted in these stressful times. 💐

New claims (NC) are taking ‘around’ 20 weeks.
Mandatory Reconsideration (MR) & Change Of Circumstances (COC) between 20-25 weeks approx.
Renewals between 15-20 weeks approx
tribunals: when you disagree with MR and are considered by a court
scan date (SD) date form was scanned on the system and counting weeks for decision
original claim date: date you called up for the forms and you will be backdated

UC : universal credit
DWP: department of work and pensions
DM: decision maker; the person who assesses each claim and awards/decline a case

number for an update 0800 121-4600

currently we are in July/August for decisions! xx

20 weeks yesterday just called again this morning the man put me though to case handler who said no decision yet but should definitely have one with in the next 10days fingers crossed 🤞 that's true
Sd 23/7 coc

Hi everyone, been stalking for a while. We are on wait 17 today. Called this morning and was told it’s now 25 weeks and that I’ll have a decision by February. That’s twice they’ve moved the date. Asked him why it’s taking so long he said they have had a influx of new claims and are backlogged.

really starting to frustrate me now because every time I call it’s a new date to wait till. First it was late November then first week in January now February. Feel like this time next year will still be waiting! Im going to ask for it to be escalated if not heard anything by first week of Jan, my friend did the same and decision was made within 48 hours

I’ve never worked for DWP but I’ve worked in a similar job where we would work cases on a daily basis. My guess would be that they have an inbox with all the cases in, in date order that they were scanned. Then probably each employee will take maybe 50 or 100 cases at the start of their shift from and move them to their own personal workload. Then whatever they haven’t completed at the end of the day will get dropped back into the main inbox and the process starts again the next day. Which could be why some later dates get worked before earlier ones if that makes sense. I don’t know fort certain but that’d be my guess x

Yes there’s 3 that I can think of. I’ve found a really good one that I want him in which is reception to year 11 which would be perfect as the transitioning for him is hard. Dunno what it is when a child gets into secondary it’s like no one cares anymore. It’s horrible

I feel like it’s been declined

Hang in there hun! Are you phoning today? X

Nope, I don’t want the disappoint😂 their speech is gonna kill me if I hear that lol

I know it’s awful the same thing day in day out I rang today so will leave it untill tomorrow or maybe 4.30 see if it’s been scanned on 🤣🤣🤣

Scan date 30/07 just had text saying my little boy qualifies unsure of rates

Congrats!Hope you get the rates your little one deserves!
Same SD as ours so giving me a bit of hope I'll hear soon 🤞🏻

Call them and ask to be put through to the case handler.

Excellent I'm ringing today so if the email got to dm off case handler I need to know now

I rang😂😂😂😂 not even been allocated yet fgs🙄 hopefully they get it scanned on asap, before the days out would be perfect🤞🏽🤞🏽

That’s exactly how it is! They are only meant to spend 30 minutes per claim making a decision. If extra evidence is needed it’s requested then thrown back into the queue again and they move onto the next one.

I don’t understand how DLA is taking longer than PIP. My friend claimed PIP and had a decision within 4 weeks of them receiving the form and that included having a telephone assessment too. Yet DLA is taking nearly half a year to make decisions

Not sure what the case handler could do tbh🤷🏽‍♀️ it’s not been 25 weeks

Thank you dm was unsure of rates on hold waiting to ask good luck with your dates

What is the role of the case handler?

Sorry if someone has already said but I'm not entirely clear on the process, not sure even DWP are!

I found this thread yesterday after getting so frustrated after waiting 17 weeks to be told the wait time has increased to 25 weeks 😳
I must say this is an amazing thread which helps bring some peace of mind in this agonising time. It’s defo helped me I felt at my wits end yesterday. And then I found here, I’m glad to see im not the only one going through it.
Im wishing you all the results that you are looking for.

SD 14/08 NC

No well that’s a positive in a way it’s not declined! Fingers crossed you hear soon enough and oh god I hope so but with them lot I highly doubt it that pile looked rather large 🤣🤣

You can ask for it to be fast tracked. Sounds awful but you need to really lay it on thick and they will mark it as urgent. I really do think they need to work on their time scales and send letters out based on the time scales of when their form was scanned on, 25 weeks is a long time to wait especially when it was originally 15

Fingers crossed let me know how you get on ill
Probably phone tomorrow now should hopefully be scanned on then he said as soon as it’s scanned on he can message the dm directly untill then he’s added a note to say I’ve sent and it’s received ready for scanning 🤞🤞 it’s on by the end of this week x

Same scan date as me 😁

a Disability Living Allowance (DLA) decision maker, or case manager, is responsible for assessing a claim and making an eligibility and entitlement decision. The case manager and decision maker are the same person, just called different by different people who answer the phone.

DWP - department for work and pension. They are the central body for benefits

Will do I'll ring about 1.30pm
Fingers crossed for you x

I’m not bothering to contact school. With regular schools if your child misses a day they say it’s a safeguarding concern and to get in touch. Although the school know he refuses to go in most days told think they’d contact. I have had a word with his plan coordinator and told her they don’t provide him with anything as I’m asking for payments out of his EHCP since most of his time is spent here and not at school and with that money we can buy him resources instead! I’ve just chased the plan co up today as she said she would speak to her line manager and only working Monday to Wednesday. I want as much support for my son in place while we are here to help him as there is no way without an adult supporting him that he would have the foggiest idea of how to do it by himself. I had hoped as he got older he would cope better but he’s actually got worse since school went back in January after the last Christmas holidays so we are talking a year now coming up!