DLA WAIT TIMES THREAD 57

[zoeybrooks45]

Hello everybody, I have made a new thread please put in your scan date, hopefully we hear some good news this month. please be kind and feel free to share scan date, entitlement award and what child is diagnosed with as others in similar position can feel uplifted in these stressful times. 💐

New claims (NC) are taking ‘around’ 20 weeks.
Mandatory Reconsideration (MR) & Change Of Circumstances (COC) between 20-25 weeks approx.
Renewals between 15-20 weeks approx
tribunals: when you disagree with MR and are considered by a court
scan date (SD) date form was scanned on the system and counting weeks for decision
original claim date: date you called up for the forms and you will be backdated

UC : universal credit
DWP: department of work and pensions
DM: decision maker; the person who assesses each claim and awards/decline a case

number for an update 0800 121-4600

currently we are in July for decisions! xx

Omg how awful 😔

When I first applied for my son he was 2 and a half. No evidence, gave nursery details but they didn’t call. He was awarded MRC. He then seen the paediatrician a couple of months after so I did a COC and he’s been on HRC since then once i had professional evidence of his night time needs

Wow! A month? That’s unheard of. I have heard of DWP changing their decisions before it goes to court and not turning up on tribunal date to explain reasons for declining MR. Of course, always happy for little ones to get the financial support they deserve but it should be date order.

That happened with my eldest daughter unless you send it tracked and signed for special delivery even if its not lost they could say it is as can't prove the delivery 😫

Thank you for such a lovely message! I'm just so angry at schools nurseries health visitors etc! She is non verbal still nappies her night needs are ridiculous not In school only for 1.5 hours a day and her aggression is extreme with a blood disorder on top of all of that! School did me a 4 sentence supporting letter absolutely ridiculous! Xx

Do you know where I make the complaint? I’ve called them and been told to leave a message on the journal which we did on 19/11 and then I messaged again saying we want it escalated and haven’t heard back.

Hi yes thank you. I have phoned several times definitely scanned on system on 16/07 phoned a few days ago but was told still in holding and will be with DM on 3rd December and could take between 24 hours and 4 weeks after that 😂

That's amazing hun so be worth a try I guess I'll push for some proof as my 10 year old ASD daughter is under them anyway so got access to contact via email even states in 10 year old report about 6 and nearly 2 year old ASD awaiting pathway
Takes so long and so much stress thank goodness have forum's like this to talk and vent x

Go online put in google “make a complaint Universal credit” you can do it online. I did it when they was taking their time with my back pay, they paid it the following day

If you ask them though they say they work on date order. I think the only thing they’re trained on is telling lies 😂

That’s exactly what they told Monday then I rang yesterday and they told me it had been passed to a case manager and to not phone back untill 2nd week in December so still nothing for me either 19 weeks today x

It's on .gov website someone posted on one of these forums you make complaint against dwp ill see if I can get email address one mo x

Brilliant, I’m going to do it. We reported changes on 15/11 that should be enough time to verify we aren’t fraudsters 🤪

Yes 100% worth applying. And with the wait times atm it gives you a chance to gather evidence. This forum has kept me sane honestly😂x

If it was the other way round they’d have their money back quick time😅

Honestly joke at this point🙄

Try this one [email protected]
But address is DWP Complaints
Post Handling Site B
Wolverhampton
WV99 2GY

I'm sure there was another email address via .gov so sorry can't see it yet x

😂

Must have got through to the same person 😂 I'm sure they all have their own special way of saying things. I already receive HRC for my son but as he's turned 5 applying for mobility. Can't wait for his renewal next year ☺️

Ooo that's much better advice ! Lol yes iv seen once a complaint is logged they jump I was hoping could do same thing about DLA as they didn't update their letter timeframes plus inconsistencies but I haven't got it in me right now I know others waiting longer than me so I'll be here on this thread prob forever at this rate due to other 2 ASD kids to fight for lol x

if you want to complain about DLA you have to call up they don’t have the online like UC😂 I’ve checked lol and the people on the phone can be idiots so you could call and make the complaint and they probably wouldn’t log it

Done! Thanks. Now they’ll turn around and say it’s my husband who has to make the complaint 😂

Called this morning, no update on other twins claim, it’s been with the decision make for a week and it’s 20 weeks on Monday. I just want to know if I can afford to pay for their ADHD assessments at this point!

How?! I got a stroppy DM today and I’m 17 weeks Tuesday. This is why there’s delays as they can’t even manage to do the correct dates. They haven’t even allocated people waiting much longer than that

@Scc1991 thanks for your reply. So it’s possible to not receive an acknowledgment letter at all then it seems. Surely can’t be too much longer til you hear if you’re almost at 20 weeks x