When I rang yesterday it was answered in around 3 minutes each time. Was to see if they got extra evidence at first they couldn't see it but the phone cut off and on second attempt they had found it.
Times she told me didn't make sense though and I think there's no actual structure to waiting, she said updated information is 20 weeks, but could be 15 weeks but could also be before this...ended the call more confused than when I started 🤦🏻♀️🤣