DLA WAIT TIMES THREAD 44

[Kla1913]

making a new thread ✨️

I wish I could but I should admit I'm absolute rubbish when I need to talk with someone when I'm upset. English is not my native language. I have tried to mention so many times already on those calls how much it upsets me and causing so much heartaches because of my ptsd. Some of them care but I guess they can't do much about it as it's up to case manager. I'm writing everything down and mentioning not only details: dates etc but how it's affecting me.

@Matilde08 ohh no honestly so gutted to read this was hoping would see a message today on here saying its been sorted for you 😔 I can't believe way you have been treated I'm so sorry it makes no sense at all any of it and don't get why it should be so complicated and you having to constantly have to be put through the trauma of the calls going over and over things it's not on at all 😢 sending hugs your way and hope the bank holiday weekend is gentle on you ❤️ and on Tuesday get on that phone to speak to the manager when back ! Xx

@Matilde08 I know where your coming from, I'm not the best either about speaking up, I really don't do confrontation in any form (face to face, phone or even online) and is one of the reasons why I don't have social media, I'm glad you're writing everything down, make sure when you do the complaint you mention how much it has triggered you also sending you love and hug xx

That's what shocks me the most that zero empathy from the case manager as clearly it's absolutely nothing about my little boys special needs. It has caused and causing so much now I can say pain as that anxiety around it all has built up. Now I need to just figure out how to calm down before pick up my boys. And my little one is extra sensitive with how I feel. He's my little sponge of mine. 🥺

Thank you 💐 Exactly same here. And I'm too soft, always will gonna end: yes, I understand...🤦🏻‍♀️ I'm OK with loved ones with expressing etc but I find myself the best with writing. I do mentioning a lot on that letter how much it upsets me and triggers me.

I just don't get why the universe asks me to fight for it so much for so long

@Matilde08 Ah i wish i never suggested calling now 🤦🏻‍♀️. I do think now is enough. You have given chance after chance and yet they still fail you. That complaint now needs to be sent off. The emotional rollercoaster is not fair and the damage it is doing to your mental health. Its not fair for your children to see you like this or your husband to see you broken. PLEASE send the complaint. And please make sure you speak to your gp as your health is also important 💖. I do worry about the effect this is having on you 😔 xx

It looks like no awards today, I guess they started the weekend already :/

Parking : Scan Date 15/02
My Sons Is Currently Been Assigned To A Decision Maker, So Not Sure How Much Longer It'll Be!
My Daughters MR Was Sent Back 16/03... Still Waiting On Decision For Her 🙏🏻☺️ (07/11 Original Scan Date)
Good Luck All 💚

That’s positive news, I’m the day after you 16/2, I’m hoping I get a text of the decision, there’s no chance calling with the kids off next week

Scan date 07/02
Had text…’we are still looking at your claim ect..’ on 20/05.

looks like next week ☹️

I just had a proper outburst as they officially messing around with my mind. Just literally 5 min ago I had a call from DWP. As much as I understood different manager. Asking all the questions, telling me that the reason of this delay is that they still wait for that advice back from the main office in Blackpool and pretty much they can't do much till they don't get back that response. She asked me if I have had a calls before asking about that pension. I said yes, back on March, someone called and asked to explain. I did and explained it's nothing to do with his special needs. She said, yes I know, but if there's any benefit or pension from other EU country, they need to check that with the main office before any payments should be done. I said, I do understand as that's what my case manager told me 4 weeks ago. She did apologise and will chase them up but can't really tell when I will hear from them back. I mention I already struggle with my mental health and honestly this all makes everything even worse as week after week I have been told the same: wait. For how long..no one knows. I wish she would call me a bit earlier when I cried, but I managed to calm down and focus on the complaint letter. It's like they felt I'm writing it now. Now I don't know what to do.. told to my husband as he heard my little "they make me go crazy" scream 😵‍💫🤭 he said, put down the complaint anyway

@Fee89 so, actually, it's good you advised me to call today again as that previous lady who talked with me before most likely passed it to another manager as she could see how ridiculously long I have waited and still being asked to wait.

@Crazyhouse4
I'm hoping so too! Be Nice Of We Both Did, Been A Long Wait Haha
Fingers Crossed 🤞🏻

I must have the fastest response known to man - either that or they haven't even bothered to read my COC form which I think is the most likely considering all the information and evidence I sent.

They received my COC form on the 14th May, sent me a letter dated 16th May saying they've received it and not to contact them unless i've not heard back in 11 weeks then I get another letter today dated 17th May saying they have looked at my COC form and their decision remains unchanged and current entitlement remains unchanged.

Oh well, straight onto the MR...

@Matilde08 From reading what you have said, it sounds like there is an award but before they can pay out checks have to be in place. Wonder if i can find direct number for blackpool head office for you 🤔. I agree with your husband, get the complaint in as you have been treated unfair by some call handlers and this cant keep going on. Big hug sent your way 💖

How is that even possible 😮. COC are taking same time as new claims lol. Too right do an MR and explain that turn over shows your evidence wasnt reviewed 😬

God the waiting time to speak to someone today are terrible! My sister in law has been on hold for 1hr 45 mins so far 😱 @SK2024 how that’s possible I’ll never know! My COC scan date is 16/04!

Thank you dear🫂💗 that gave me a bit of hope and assurance that there will be award and not decline. Otherwise she wouldn't say like she did. She was very apologetic, but I left with pretty much the same outcome I'm getting every week and not even approx time giving for how more I should wait. The only hope is that she will really chase them successfully and now ..only now it has been prioritised.. maybe 🤔😵‍💫 see, I'm at this point I don't believe to anything anymore 🙃

Doesn't seem to have been a lot of awards today 😟

I've no clue... very odd. I've just phoned in the last 20 minutes and was only waiting in the queue a couple of minutes before someone picked up. MR form on the way.

I know hun its extortionate for a letter xxx

Hi @SK2024 They definitely wouldn't have read it, they have just passed the book as you wouldn't suggest a coc with more evidence if you didn't meet the criteria else why would you entertain it.

What was your coc for ?

I know its hard but try and enjoy these next 3 days with it being a bank holiday. You can try mentally switch off. Tackle next week when it comes 💖 xx

Parking new claim 26/02