@Emma2345 thank you so much !! I got a reply like you said I would they responded with
2024 at 4:34pm
Hi Sarah,
we have thoroughly looked through your claim for the higher premium we can see that you get the higher rate for 1 child so we will refer this to a decision maker for you for the higher amount for the 2nd child once this has been completed it will be updated on to your journal we will ask for this to be completed as soon as possible.
Thank you
.. hopefully they will sort it now thanm you so much for you're help x