DLA WAIT TIME THREAD 40

[Fee89]

DLA WAITING TIME 2024

Yeah she's a girl haha, they really do and it's awful how they get missed because not many school are aware of masking or they are and just ain't bothered. It's exactly that with schools and it feels like they don't believe you when you try and tell them don't it? Sadly they don't see what happens when they are overwhelmed and disregulated. That's exactly what I plan on doing (as much as I can anyway haha), I hope you manage to have a nice weekend and get some good news by Monday xx

Oh my word… please can you report that call? It would’ve been recorded. I’m so sorry you had to have that

I have it recorded myself so, I am trying to find an email where I can contact DWP with the video attached as a complaint.
Hoping someone can help me with this! @Fee89 ?? 🥹

Omg what a horrible experience 😮😮 please tell me you’re going to put a complaint in? All calls are recorded so when you speak to a manager you need to tell her of what’s happened and something needs to be done!!! That’s disgusting and really upset me 🙁 so sorry you went through that!

i can't believe they would hire someone like that as a call handler. I was already disheartened as I had not heard anything, said previously I am happy for others that have been awarded don't be me wrong just upsets me a little that my scan date is 04/01 and I've still not had anything.
So that little hope I had when I called, shattered everything all of it 😔 x

No don't say that your boy deserves it but like some one on here already said that you should have put complaint in and say that the service is absolutely appaling. You should call on Monday and demand speaking to a manager if they have no updates for you ❤️

I have recorded the call myself on a separate phone, I want to send it to them 😭
honestly my moods just off, I don't mean to be so miserable but it really does knock you when you're waiting and also have shitty miserable call handlers xx

Called today and finally have a decision, HRC and LRM waited 17 weeks all together. Not sure if anyone else is still waiting from December but hang in there, I honestly thought it would get declined.

Yeah I know what you mean that's why I was so resilient about calling them as I really worried about them just fobbing me off i couldn't handle the stress anymore. Its good that you have had recorded the call sure there must be a separate option for complaints ? Xx

I don't think ill call them ever again for an update.. at this point I've given up 😔 xx

Just an update my dd was awarded last Thursday scan date 08/01 was realy worried about get a decline as did have much evidence and still awaiting an appointment for peads gods luck to all those waiting on an award

@Persianpoppy Hey what can i help with xx

I know ❤️ its very disheartening. I really hope you get some answers soon 🙏 I will follow this thread until you're awarded x

Congratulations 🙌

Ohhh that means so much, thank you 😭❤️

Do you know if there is an email for DLA so I can send this recording of this evil call handler? Xx

Hi everyone, hope you’re all okay!❤️
im getting quite worried now as i have seen a lot of people get two letters/texts, scan date 19/01 and had one letter dated 7th of March and had nothing since then, so im now worried it may be a decline. Reassurance is needed please😅

❤️ you're welcome 😊

I received no letters or text apart from a text to say my son was awarded x

Oh wow really? That would put me on edge🙈 thank you x

The best way is to do it in writting. State the time off call and date. They can pull up all calls so you dont need to send the recording. If in writting it gets taken more serious and can be put in the workers file. The reason they ask for letter is due to staff claiming bullying in work place and false emails being sent when it comes to firing staff. If you type the letter, remember to sign your name in pen at the end. Does that make sense? 🤦🏻‍♀️ xx

Yess!! I'll start that tomorrow and send it off because that horrible woman has really messed with my anxiety! Xx

State your name, NI, address and childs ref. When talking about your child use initals due to safeguarding as its a complaint and could be seen by others. So example Fee Salmon would be F.S. Give date off call, time off call and call length. Also date it with todays date xx

@Persianpoppy Also state you would like a response within 14 working days and give your number. Explain how you think your complaint could benefit them. Example more training etc. Here is the address xx

DWP Complaints
Post Handling Site B
Wolverhampton
WV99 2GY

Thank you soooo much! I really appreciate it!
I do hope no one else gets a call handler like her! ❤️