Dla wait times part 36

[Emma2345]

New thread as the other one is getting full !

@Shaf89 have you had any luck today hun? I still haven’t got award letter yet? Have both of you? @Emma2345 xxx

@Shaf89 Thanks.

> Main thing is to be as detailed and honest as possible about what you know about the child from your experience.
this will give the DM a clear idea about the extra care needed. Let it be as raw as it actually is in reality.

I will try to make it as raw as possible. Will try writing something up this evening.

@Margot82x @Emma2345
well i spoke to someone this morning for an update and she has said that she will escalate it and someone will get back to me today or latest Monday 6pm.
so who knows!

I received one letter yesterday for my daughter. Still waiting for my sons 👍🏼

Thank you hun, that's the same address as another poster who had called the next day and they were already scan onto the system. Sending this afternoon by recorded next day delivery, same as I did my forms. Probably £40 deep in this claim already!

Does anyone know will dla be working Easter holiday break?

Hopefully they won't take too long 🤞🏽

Week 20 - called again today to chase to be told they were still waiting on child’s reference number which I had been informed is the NI number. Needless to say I launched into orbit having been told my case was allocated Monday and the lady didn’t seem happy I’d been told that.
apparently an email was sent on the 14th March to chase it, she said she would email to chase it and when I asked to talk to a manager after saying I wasn’t happy being told something different each time I call she told me there’s no point as they won’t have any more information then she does?!
WTF, I insisted on a manager calling me back which she said she’d ask because I want the case escalated - at this point I’m 9 months on from my child’s cancer diagnosis what a joke!

anyway for those being told it’s an NI number they’re waiting on that’s absolute rubbish as we called the NI helpline afterwards who spoke with the benefits team - they have cleared their inbox as of today they have not received a request from DLA for her at all (his colleague went through the last 6 weeks) and if they received an email requesting it by 3pm they could process it today!!
called back DLA again who said there’s no way we can be put through to the team who request the NI numbers but we’re down for a callback from the manager.

I will be making a formal complaint and writing to my MP about it, no one should have to call in multiple times to be fobbed off each time and wait months for DLA.

For the people whose child don't have an NI number did you put your own NI number on the form? I'm scared I'll get into this problem and then have to wait another 4 weeks😫 want the wait to be over!! Xx

I’ve been waiting at least 5 weeks for an NI number apparently which hasn’t even been requested.
apparently even if you’re not entitled to child benefit you can apply and it’ll trigger an NI number for your child, something I wish I’d known as I’d have done that months ago knowing I had to wait 3 months before I could even get apply for DLA

@kristie198 i gave in and phoned they’ve awarded the 23/11 claim but declined the 01/12 claim so have to do a MR, they declined the son with an actual diagnosis who has had previous DLA claims and only has a new claim now because they lost his renewal 😂😂

They won’t have requested it - NI for under 16s is clear as of today, it’s the DLA team who request it who are clearly dragging their heels emailing NI team in Glasgow the forms to request it!

Omg that's shocking I shall ring Monday again and see what's going on has the manager got back to you yet xx

Oh no well congratulations on one of your awards can't believe they turned down the second one did they have different DMS x

I’m assuming they did 23/11 took 8 days for a decision and 01/12 took 2 days, the first one I only had IDP’s and referrals but second son has actual diagnosis for asd and all the paperwork detailing everything that’s in place for him

Not yet, they’ve a 3 hour turn around but I doubt they’ll call x

no way ! they told me yesterday they are just waiting for NI number to be generated. I can not believe these liars. I’m going to call Monday

Just had a phone call from the decision maker to ask for proof in writing of my sons referral for autism assessment and extra care needs at school that I don’t have so he said he would call the SEN woman at school to confirm and I’ve just rang the school and she’s already gone home and broke up for Easter so I’m feeling unsure about this now 😩

What’s ur scan date

4/12

Can another teacher not just tell them how your child is at school? X

Bloody typical the day and time it finally gets to a dm is just as the SEN teacher has gone home 😩

I have asked this from the school and they said they don’t have access to the SEN register or files 🙄 what a bloody pain in the ass! X

@TiredTilly update for you too

had a call back from a manager who was a bit off, he stated my case went to DM 05/03 and they’ve been waiting for an NI number so it can go back for indexing to process it, they don’t request NI numbers unless they’re awarding money.
He has escalated it to make sure they apply for her NI number today but it’s now likely it won’t be back until Monday then it’ll be escalated so it can be indexed that we should have a decision/payment by next Wednesday. We’d get the money prior to the letter which is pretty standard.
He mentioned I’d threatened to write to my MP - I said I wouldn’t be quite so frustrated about it all had we have been told the facts rather then different people keep fobbing me off with no real updates!
The system stinks and I will complain as nothing will change if no one says anything x

But surely someone knows your child? What if it was an emergency for say child services? They would have to wouldn't they? That's so unfair x

Good for you 👏👏 and youre quite right, nothing will change unless complaints are made. X