@mummyof3girlsx @Tiredmummy1235 so I just got off the phone from a lovely guy, he updated my bank details and added a couple of upcoming appointments to the notes
He said it's still waiting to be assigned to anyone I should hear by 5th March, if I haven't heard by then I should call back
I did say before I came off the phone it was nice to speak to someone nice and helpful for a change!