Hi all,
We wanted to pop back on and let you know that we have been in touch with wannabe and explained why we have suspended her account and that it is a temporary thing.
We do have to enforce the Talk guidelines from time-to-time otherwise it would be pointless to have them.
As Iona said up-thread, we don't discuss specific cases as it would be unfair but hypothetically speaking to try and explain further:
A MNetter joins in 2014 and posts for a year, never being reported. In 2015, we get 3 reports throughout the year about their posts. All of these posts are deleted for breaking talk guidelines, so either Personally attacking, spamming, troll hunting, being goady/racist/sexist etc
Following the third reported post, we send a warning mail saying why we have mailed and asking nicely for them to stop it.
6mths later, they troll hunt, it's not really bannable but we make a note as it's an indication that we may need to follow-up, or at least mail again. A week later, another few reports for similar stuff, we ban and wait for them to mail in and then we explain. If they agree to stop it, we will allow them back after a week.
At every point in this, there are judgement calls to make.
How bad was the post? Has the poster been around a while? Does the poster normally 'behave'? Who was the attack against and why? Did the poster report the 'troll' before shouting it on the thread?
It's a fairly huge process, that does change because we are all human beings. We don't pretend to be perfect and we will explain things wherever possible. We do not ban just for the lolz, or even to make our lives easier - all decisions are carefully considered and we do try to politely ask folks to behave too.
There are always exceptions but please do trust as, we don't just ban, we do take the time to think and read around.