Which organisations have you decided never to use again after poor customer service?

[tortoisefairy]

Right I will start. The idea is name and shame and maybe these huge organisations will realise to stop using ridiculous automated telephone services and to stop ripping us off!!!!

Currys - very low level of customer service after our HP printer stopped working as it was 2 months past the warrantee date.
Handy that.
AAAAAAAAAAAHHHHHHHHHHHHHH

That's better, especially now when I phone to complain and tell them I've written all about it on here.

very.co.uk after they sent a bed with parts missing and even trading standards couldnt persuade them to do anything about it

PC world for keeping DH waiitng almost 2 hours for a bit of kit we desperately needed, until the other shops were closed, then announced that they didnt have the expertise to actually sell it to him arrghhh

Safestyle windows after tehir telephone rep told me being ill with hyperemesis was no reason to canel an appt for a quote and then made nuisance calls to us for weeks until BT blcoked them (a decade ago now mind, can hold a grudge I guess)

errrrrr wannaBe do you have money to throw away? I paid £80 for a printer and have used it very moderately over the last 14 months (mainly printing cbeebies pictures for ds1 to colour in!) and I should accept that it has stopped working?

What about ss6699 you think that is okay? FGS Mothercare can afford to replace a faulty buggy.

I expect if I pay for a so called quality brand (HP) that I should get at least a good 5 years usage. Otherwise I am now left thinking HP is a cheap brand that I will not use again. If I had brought the extended warrantee from Curry's I would be in the same position I am now financially as they cost an arm and a leg. As it is I have to buy a new printer as I cannot speak to HP

N POWER.... For taking £120 pound out of my account without sending me a bill or notice that they were going to. To make matters worse I Had just come out of hospital for major surgery and that was pretty much all the money i had in my account at the time. When i phone all i got was "tough we sent you a bill its not our fault you didn't get it and its not our problem if you can't afford to feed your child now" well not in those words but...... and i'm trying to be polite about it whispers fcking wakning money grabbing toss pots

MFI- no wonder they they went bankrupt.

Companies I love- John Lewis/ Waitrose, they're all just so nice.

Orange. Shocking customer service.

I find HSBC very good, now I pay for the Plus account which means I always speak to someone in the UK.

Will add Mothercare again.

Also HSBC for closing my account by accident, leaving me unable to access my money, and with no real apology.

Exo we had that with SWEB more or less

they took the payment 3 times! When dh phoned to point out that left us penniless, he was told that he shouldnt have had kids then if he couldnt afford to feed them- WTF? We copuld before you took three times the bill from us

We got the money back evntually quoting DD law, and staff memebr was sent for retraining, but never agin.

Natwest was close- made some nasty comments about how I shoudlnt take my asd child out ecen though he was being fine, just bouncing on the spot but they apologised swiftly adn staff member was sent for disability awareness trianing: an apology and swift rememdy is worth a lot.

YYY to waitrose and john lewis, also lakeland, and the oddly named crook and blight who are our lovely letting agents (we are the tenants)

Oh yes - and Npower. I set up a Payment Arrangement for my bills - paid each payment when I should but thier 'collections' department rang me all the time asking for the whole bill.

Anglian Windows, for refusing to put a quote in writing and then calling every week to see if we had decided whether to take them up on their "quote" (which we hadn't had) and even when we had windows installed by someone else we still recieved calls and apparently they don't have a "database" to be able to take me off really really need to get over it.

The fvcking Halifax, who, when I wanted to swap my savings account (which had smallprintedly turned into a bog standard account overnight) made me wait 3 weeks for an appt to speak to someone, then when I went in told me only Kevin could speak to me as he was the only one equipped to deal, and he didn't work on Saturdays, (well, I work all week, in a different town, so?) I went away, researched their accounts myself, went back, queued to be told I couldn't make such a decision without speaking to effing Kevin, so I told them I would simply close all my accounts and wait for a cheque, at which point, miraculously, Sandra (not Kevin!) was able to do what I had wanted almost a month previously.......

They also put my Mum's money into an Instant Saver Account instead of an ISA (check the same initials) and she has had to go to the banking ombudsman to get her back interest.....

and My Mum also paid a cheque for £400 into her account, which never arrived into her account, was lost in the branch, she has the receipt and all, and they are still refusing to credit her account until the paper cheque turns up!

Utterly useless and very jobsworthy.

(I love the HSBC though)

(also love Lakeland, John Lewis, Lush )

M&S are Fab, as are Debenhams.

British Gas, who lost a payment by cheque and threatened to disconnect electric and gas one 23rd December when I had a house full of family.

DESPITE me providing them with a bank statement showing that our cheque had been paid into their almighty account 2 months ago.

Would like to recommend EnergyWatch to all those with similar issues. After weeks of call centre hell, one call to EnergyWatch got me copied into 3 emails from them to British Gas telling them to sort their act out, a grovelling apology, and...

wait for it...

...a cheque by way of apology for £50 that we hadn't asked for.

Lakeland once forgot to include something in a parcel to me, they sent me a double quantity to apologise along with a handwritten card and a chocolate covered Kendal mint cake!

M&S customer service is good but I rarely go in because 80% of their customers seem to be mean-spirited ignoramuses with an overblown sense of entitlement that let the door swing shut in your face. (and breathe.)

Cath Kidston, you order something and then get an email a month later saying it is out of stock, after the third time this happened I swore never to use them again. You can only have so much twee floweryness anyway so no bad thing I suppose.

Ah Talk Talk phoned me several times a week about renewing my contract which was such a good deal I didn't want to change contracts or sign up for another 18 months I was quite happy with it ticking over. They stopped phoning me when I said "if you phone me one more time about renewing I will DEFINITELY move suppliers". Funnily since then I haven't had a single call.

Alliance and Leicester - dragonian procedures to open or change an account - even if you are already a customer with them! And then they mess things up and lose your application (happened twice to me).

Thumbs up

HSBC- never had a problem with them and their global banking is awesome

Amazon- i know dispatching books is hard to screw up but still; credit where credit's due

John Lewis - needs no introduction

Thumbs Down

BA - lost my luggage twice, been generally rude and "care factor zero" about delays/ overbookings etc

Southern Electric- sold my account to scary debt collectors because I forgot to pay before moving abroad. Entirely my own fault but hate them anyway.

Specsavers. Three times they had to send away for lenses for some new specs, broke three sets of frames and every set of lenses was damaged/scratched. They then got all huffy when I demanded my money back so I could go elsewhere

Comet - went in to look at tvs, no sales staff on the floor, two behind the desk, one who studiously kept her head down staring at the computer screen and one who carried on a personal phone call the entire 5 minutes I waited there before I walked out.

Lloyds - bastards.

Am at the AA complaints - I have never had such problems with them and they refunded my direct debit payment in Jan no probs when I told them my Dad thought he had cancelled it for me but hadn't and I no longer lived in the country. No problem, no handling charge, money back in account 1 week later.
I did have one problem when I was broken down on the M1 once - after my second puncture in a few miles - the man on the phone said "haven't you got a spare?" yes, that was the second puncture.[duh!] But that was just one not very bright operative, other than that I've always had excellent service from them.

BT! Never ever I will go back to them!

Norwich Union. They set debt collectors on me and threatened me with court action. I had a bump with someone found insured with them and they did this as apparently my insurance company hadn't paid them. Thney had actually pais 6 months previously and Norwich Union had lost the payment. No letter of apology or anything.

Yes to Amazon - very on the ball about keeping you up to date regarding orders, even close to Christmas when they must be swamped.

I also really like the RAC - we had to call them out lots when we had a very old car. They were fantastic on the phone and every mechanic was friendly and got the job done.

Barclays - closed my account by mistake, no response to complaint from local branch, left 2 isas that I could not access without transferring them to another provider. Will never have a Barclays account again (Barclaycard were also afwul).

British Gas - ludicrous inpenetrable billing system, constant mistakes, days to get hold of anyone - though I do accept that the new guy came on here and is trying to improve it so I may reconsider them in the future.

Sky - there are no words.

Good eggs are, I agree, John Lewis and Waitrose and Ocado and, generally, M&S

Banking wise, I have always found Nationwide to be pretty good - at least not as shocking as the others.