Which organisations have you decided never to use again after poor customer service?

[tortoisefairy]

Right I will start. The idea is name and shame and maybe these huge organisations will realise to stop using ridiculous automated telephone services and to stop ripping us off!!!!

Currys - very low level of customer service after our HP printer stopped working as it was 2 months past the warrantee date.
Handy that.
AAAAAAAAAAAHHHHHHHHHHHHHH

That's better, especially now when I phone to complain and tell them I've written all about it on here.

Tesco.com for groceries - late, crap, ridiculous substitutions, cancellations for rubbish excuses with no creative thinking as to how me and my groceries could get together etc etc

Grr, that's better

Mothercare - I have given them the benefit of the doubt several times but never again. Stuff is overpriced, staff are rude, patronising and know nothing about what they sell. I've ordered some things online from them and they arrived broken and it took 2 weeks to sort it out . I avoid it like the plague now.

Mothercare - bought a Chicco buggy from them which used to collapse with my DS INSIDE it!

They wouldnt replace it as my mum had bought it and put it away until DS was old enough to use it, even though we had only been using it for a couple of weeks (and was clearly brand new when we took it to them).

They insisted on sending it away several times for repairs leaving me with no buggy.

It was never quite right and I ended up putting it in a skip after 6 months even though I couldnt afford to replace it.

Total waste of £169.

Shame on you Mothercare

Barclays, I swore I'd never bank with them again after they treated me really shoddily when I was a student.

Great Little Trading Company - hopeless flatpack instructions and broken hinges on a toy chest and then wouldn't collect from me as item was a gift from my sister and hers was the billing address even though they had delivered it to me. So I had to take it to her house before they would send a refund. Never again

Can I flip this please? Who do we like? I love Lakeland - they are always very nice and helpful whe I call them.

The AA after they left me stranded for 4 hours when 36 weeks pregnant because I couldn't remember my postcode.

Ha ha suddenly Currys have agreed to pay for repair. (Sale of goods act apparently!) But I have to get HP to repair it. fine. IT IS IMPOSSIBLE TO SPEAK TO A PERSON AT HP. ALL AUTOMATED.

AAAAHHHHHHHH

Barclays - it has just taken me two weeks to get my money from my account due to their ridiculous lack of flexibility and poor customer service.

I try to avoid companies that use overseas call centres, easier said than done.

I certainly think there are some crap companies out there, but I don't necessarily think that refusing to replace a product outside of warantee (even if it has been stuck in a cupboard for years and only just opened) necessarily counts as bad customer service.

Not sure if this counts, but Pizza Express

Crap service, crap food, wait AGES, overpriced shite

SKY. My box keeps breaking (cost £299) and they replaced it once 'as a goodwill gesture' now say I have to pay £65 every time it breaks. Err, no.

ksid that is shocking!! I also hate the AA due to their ridiculous automatic policy renewal policy. Ripped me off when I really couldn't afford to be ripped off

Almost ashamed to say it but I do love Boden , their service is always brilliant.

warranty even..

And I don't use overseas call centres either if I can avoid it.

and I would add talktalk to the list on account of the fact they claimed they were saving me money and then took away voicemail which they said would be included in the package and then rang me every week for months trying to talk me into signing another contract with them, and then when I left them (having reached the end of the contract) they tried to tell me I would have to pay them money which I didn't, they were just trying to threaten me into staying with them. Then after I'd left they kept sending me bills for having paperless billing, even though the bill was for £0 they sent a £0 bill with a £2.50 charge for the paper bill!

HSBC

PC World. They're a shower of shite. Appalling fuckwits.

I have always had good customer service from Tesco.

Would never use Barclays again, nor Halifax.

Stormseal Windows.

after giving two ridiculous quotes which we politely declined salesman stormed (ha ha) out and commented to DH ' Well that's 10 minutes I'll never get back'

was beyond gobsmacked/disgusted/raging

IHaveABlueCar i totally agree about the aa! they did this to me too when i had just had ds. i rang and said that i had just had a baby and that i hadn't been checking post and they had to charge me £14 admin fee for returning my money. i asked about no gesture og goodwill but no that was company policy we were so broke too as i was on smp and dp on spp so £14 was loads. but i have never renewed again with them and dp didn't renew his when it came round again either, so they lost more than £14!

Barclays after they 'lost' over £1k of my money. Loch Fyne after some dreadful customer service (including spilling oil over my coat & refusing to recitify it). Starbucks & McDonalds because of their general world domination. I would love not to have to use BT as they are probably the worst for customer service, but line rental's a must :-(

CURRY'S!

My machine was within 1 year guarantee when it broke down. A tale of astounding inefficiency and patheticness ended in them not having repaired it within the 28 days they say they will repair it within.
They said I was entitled to a replacement. NO-ONE in Curry's customer service knew how to organise a replacement. It took endless calls, being put through a circular nightmare of depts saying 'not our responsibility', etc. In the end they said 'go to the banch you bought it from'. A nice man got some dept to agree to call me with the code for a replacement.....it never happened. Then the manager in the shop said only the nice man could help, there was no paper trail to enable any other member of staff to pick up his caseload when he was off...after a mini-sit-in I got a new machine 49 days after I called them

Oh - and when I called the repair centre for the millionth time and ascertained that they still hadn't got the part and still couldn't fix it, I said to the woman 'does anyone ever say 'sorry' to me for any of this?' - as they hadn't apologised once, (after I had wasted 2 working days and come back from half term hol a day early to admit useless 'engineer') and she said 'sorry?' in a 'you what?' voice,I said '"sorry" - it's a word of apology, you know, when someone has not met the agreement, and wasted a load of your time', and she said "well, it's not my fault, I've only been working here for a few days'.

NEVER will I buy an appliance from Curry's again.

Should add that the buggy from Mothercare was still within its warranty period however at the time their policy was that if you have had it for more than a certain time (4 weeks I think) that they repair rather than replace.

Would be interested to see if their policy has changed since.