I've got a difficult friendship issue going on, and I really need some advice as to how to handle it. I'll try to keep it concise, but also try not to drip feed.
About a year ago, I met a woman through a shared interest, and we got on really well from the outset. Let's call her Pauline.
Pauline and I spent a bit of time together initially, and she shared her back history with me quite early on. About 8 years ago, one of Pauline's children died as a result of a RTA and, a year later, her DH committed suicide.
Obviously, this is absolutely hideous for her, and I offered emotional and practical support as far as I was able to.
Over the next few months, our friendship grew, and I was visiting her at her home a couple of times a week (she lives a 40 minute drive from me).
At one point during this time, a mutual friend contacted me and gently and tactfully warned me about Pauline, saying that she was manipulative and that I should tread carefully. I discarded this advice, as I hadn't seen any hint of this myself.
It's relevant to mention that Pauline is a wheelchair user, and I was taking her into town for her shopping and general errands. I was also taking her dog out for regular walks as she wasn't able to do this herself.
Fast forward to about 6 months ago, and the dynamic started to change. Pauline started to phone me throughout the day/evening, asking me to come over to hers more frequently, saying she was lonely/needed some shopping/taken to the hairdressers etc.
I've explained to her quite a few times now that I can't spare any more time than I already do - I work full time (shift work), I have 3 DCs, and I barely have any time to myself.
Over the past month, the situation has worsened. Pauline texts/rings me daily, saying she needs me to take her into town, or that the dog needs taken to the vet, or that she has a hair appointment.
I genuinely can't commit to this. I don't have time to make hair appointments for myself, and my shift pattern means I don't spend enough time with my own children. I haven't seen my own friends for months.
Two weeks ago, things came to a head.
Pauline sent me a message saying that she wanted me to commit to two days a week where I'd be able to take her out. I replied to her, saying that I get two days off a week, and that I need to do my own stuff - just general household things, and spending time with my family.
That night, at 1am, I got a reply from Pauline, saying that if I can't even commit to at least a day a week, then she might as well not be here, and that she has enough medication in her cupboard to end it all.
I replied to that message, just saying that I felt that it wasn't fair to put that on to me, and I advised her to contact her Community Psychiatric Nurse, who she is known to.
Pauline continues to contact me almost daily. I generally wait a day or two, then reply that I'm really busy these days and can't commit to anything.
I'm not sure if I should be more direct with her. I'm mindful that her life has been pretty shit over the past few years, and I don't want to cause her any further hurt. I don't want to ghost her, but my viewpoint isn't getting through to her.
I received a message from her an hour ago - "Hi, I haven't heard from you and I need a catch up. You said you would contact me but again, you didn't. Please reply asap x"
I don't know what to do. I don't want to hurt her, but I need to extricate myself from this.
Sorry, this is really long.