Just emailed this to Yopa complaints...let's see what happens apparently I should get a reply within 3 days 🤔
We have tried since Friday 7th August 2020 to speak to someone within your team about cancelling our contract. We could not get through to anyone on Friday, yesterday & today I was told someone would return my call but no one has.
We have become increasingly unhappy with the service we have received; our floor plan is upside down and there are also numerous other problems with it. Originally the floor plan only had one room's measurements on it, I had to repeatedly contact the agent to get this resolved it also had an image of a toilet placed in one of the living areas, the measurements can't be clearly read and overlap each other, finally it is slightly blurry (which is very noticeable on apps).I did try to call the agent about this but gave up when my call went unanswered.
The photographs taken of the property some of which we did not see, show items such as a cat litter tray that we would have removed if we had been aware they would show, they generally show a lack of care and are/were rushed.
We have had little to no feedback from our agent about anyone he has discussed the house with even though we have asked. Our calls/messages to the agent have repeatedly gone unanswered.
We asked on Thursday 6th August for the property to be put back down to a 3 bed but it still has not been done.
Whilst we wish to be clear that the agent is pleasant and professional in person, we believe he is overworked therefore the service has been unacceptable.
All of the above show to us a general lack of care thus not meeting clause 2.2 & 2.3 of using reasonable care and skill, therefore we would consider that the contract has been broken, however if you wish to dispute this then please take this letter as our notice to cancel the contract.
Please reply to this email to confirm next steps.