Considering switching your energy provider? Are you interested in testing E.ON Next? Sign up here

[JustineBMumsnet]

We’re looking for 50 Mumsnet users considering switching their energy provider who would be interested in testing the new E.ON Next service, with 100% renewable electricity.

Here’s what E.ON Next has to say: “E.ON Next is the freshest new face of E.ON. What’s new? We want to make climate change action a bit more enjoyable, so we provide 100% renewables-backed electricity as standard and a personal service - each customer is looked after by a team of dedicated Energy Specialists. Cheerful energy starts here, find out more about us here.

A very welcome move to a new company”

Selected testers will need to switch their provider to E.ON Next in March and then give their feedback on their experience via a thread on Mumsnet, as well as completing a short survey. All selected testers who switch will receive £100 energy credit from E.ON Next, on top of £80 energy credit offered to all new customers.

All testers who give the required feedback will also be entered into a prize draw where one MNer will win a £100 voucher for the store of their choice (from a list).

If you’d like to take part, please sign up here.

Thanks

MNHQ

Insight Terms and Conditions apply

Thanks all for your interest in taking part and for sharing your thoughts. E.ON Next has asked us to share the below information, as well as sharing some information on their tariffs, which you can find here.

"E.ON Next is the new face of E.ON, based on an entirely different customer servicing model. We believe not just in energy but financial sustainability, which means we ensure we bill customers monthly exactly to avoid surprises. E.ON Next is about making energy feel good, with 100% renewables-backed electricity for the home and dedicated Energy Specialists as standard."

They're utter wank shit bags

I had an utterly patronising rude customer services talk over me on the phone when I rang to query something.

Fucking atrocious. Avoid like the plague

Bet they're glad they splashed out on this promotion now.

They're the most inept company I've ever had to deal with.
I've had 10 months of harrassment from them which culminated in them sending a collections agent to my door...!
I've never known a company insist that a monthly bill hasn't been paid, despite their own systems telling them that I've never missed a payment. My next stop is OFGEM.

I highly recommend steering clear of them.

It was EDF who took two payments. Thanks EDF just what we needed in December.

We get loads of money from Eon. The complaints department is run by absolute melts. Everytime we have a complaint upheld we get a cheque.

Eon also took two payments.
Their app has been down for days.
They're cutting people off, during a pandemic, due to their errors.

Don't get involved with e.on or e.on next. They're customer service is atrocious, their call queues are horrific, complaints procedures are dreadful, senior management dont give a toss either. No one can get through to e.on next on the customer service number either. Steer well clear!

I'm currently with E-on, and am due to switch this month, but I'm not going to sign up to anything without knowing what the tariffs are.

E.on customer service is really appalling, they completely overcharged me, then one month claimed I hadn't paid my bill, they said I owed them and I appealed it, provided bank statement etc and they passed it on to a horrible debt collection agency who added a ton of fees and I'm still paying it off.

Absolute disgrace. I moved to Bulb and they're brilliant

www.theguardian.com/business/2021/jan/07/call-us-back-next-week-eon-customers-furious-over-service-meltdown

Call us back next week': E.ON customers furious over service meltdown
UK electricity provider’s service channels go down with many users left unable to top up pre-pay cards

www.independent.co.uk/news/business/eon-customers-gas-electricity-data-b1791496.html?fbclid=IwAR1G5-NBHeSe6k5H3Nb_puUiLlnePEe_z7lHAGWUD-amW3l-1nhHLzceNP4

E.On customers left without gas and electricity after personal data stolen in security breach
Households on pre-payment meters struggle to top up after utility firm takes down app over security threat

www.mumsnet.com/Talk/coronavirus/4143223-WTF-is-going-on-at-EON

I just read they're bottom of the energy providers league table.

How utterly unsurprising.

I'm currently with Eon. When I moved in to this house I rang them and gave them my correct name (only ever had 1 name) they put the account in my first name, and the maiden name of the woman I bought the house from. Wouldn't change it without my proof of name change. 15 months later they've finally changed it.

Now they've marked my credit file with the alias of the name I've never had, that they made up. I work for a bank, we have regular credit checks and an annual DBS. This could affect my job as its a disciplinary offence to not declare an alias, because obviously they're not getting the right DBS info. I have a disability that stress impacts massively and I've been worrying about this for the past 48 hours now, Eon being no help. HR need a letter from eon confirming the error. I'm worried I'll lose my job. Honestly, never touch Eon

@Insidelaurashead thats outrageous. They are fucking outrageous.

And MPs know fine well this is happening. Ive contacted a few of them
If my electric goes , so does my lockdown compliance.
I will NOT be screeched at to stay at home and then be treated like this.

It is outrageous and I'm pretty sure it's a breach of GDPR regulations. I'll be reporting them for that as well, when I get well enough to be able to manage something whacky like a shower. Yep, this is how badly poorly they've made me, not that they give a toss

@Insidelaurashead Get well soon

Don't do it! Worse thing we ever did was swapping to them.
Customer service is non existent. The website and app NEVER work.
Load of shit.
Pile of pants
Crock of poo
Don't do it!

Maybe I won't register them for a swap based on these reviews ha ha

Well I definitely won't be signing up to this after all these reviews! I have been wanting to swap providers though so was wondering if anyone has any recommendations?

They wanted to speak to me urgently.....once I'd left.

This has gone well.

I like the fact that @JustineBMumsnet has thanked us all for our interest in taking part when only one person at the top of the thread said they were interested.

I’ve never used Eon. All I can say is don’t try Utility Point instead.

I tried to switch to them. They set up an account and took the first month’s direct debit. 6 weeks after the switch I got a bill from my ‘old’ energy supplier so I had two companies billing me for one thing. Utility Point ignored me and took over a fortnight to respond to MoneySuperMarket who I’d switched through (who give them business so you’d think they’d be interested). It turns out they hadn’t actually switched my energy supply and denied having taken a direct debit. Luckily I was able to say exactly what was taken and when and MoneySupermarket could see this. Utility Point said they would refund me within 10 working days (why when my money was taken instantly??). They didn’t. I chased. They said they would refund me ASAP. They never did. I was lucky that I could get the money back from my bank using the direct debit guarantee but this does mean that Utility Point have pocketed my money. The reviews on Trust Pilot say this is standard and they simply will not give back money they shouldn’t have taken. Lots of people with credit balances where they have taken too much money are completely scuppered.

My first and last attempt at changing energy supplier. I thought it would be hard work but it was a bigger nightmare than I could’ve imagined. Never again.

@JustineBMumsnet when will we be contacted by?

From Eons fb page.

Minnie Jay
Can't top up at all now. This is just ridiculous. There are vulnerable people and families who depend on a reliable gas and electricity service, and who are now off supply due to utter incompetence. It was bad before but it's not even usable now. As a disabled person who needs all day heating and can't be dealing with the lack of accessibility or the stress, I'll be switching as soon as possible

Vikki Ladyvee Davey
can't top up as your app and website are down. Even tho emergency credit is available and I select it it's not going on. If rang top up line and it keeps saying checking my details then says call can't be handled at this time please call back later... what can I do as no calls and no live chat options

EON have had these problems for over a MONTH now. Im bloody angry because people who are following the rules arent even guaranteed the electric they have PAID for (which will make it impossible to do lockdown. Imagine the spread if we all have to go to relatives + there are people on oxygen/dialysis at home who will have to go to hospital) while others are swanning off round the world.
No doubt if people have to go to relatives it will be blamed on us