Just got back from the Crawley Leisure Park branch - it was our first time at a Bella Italia and I was pleasantly surprised!
Generally - how did you find Bella as a place to visit with the family for breakfast?
Better than I was expecting - the restaurant seems new, and very clean. Only one waiter (seemed to be the manager) on duty when we arrived at 10h30, more staff trickled in as we ate. We sat in a booth which was spotless (normally the floor under the tables in booths is revolting!) When we arrived the restaurant was empty bar one couple having coffees in the bar, but had filled up a bit by the time we'd finished. Most people were ordering off the breakfast menu it seems, and it was great to see all the dishes going past. We weren't offered the children's activity pack mentioned above, but the waiter was very sweet to DD and she seemed happy playing with my phone.
How would you rate the food quality?
Generally good - the portions are HUGE! Everything was hot and seemed fresh on arrival. I had an Americano which was VERY strong - I'm still buzzing now, four hours later - but DD loved her huge hot choc and DP said his latte was excellent. We could have done with a smaller cup for DD though - she was given one of those big glass latte cups filled to the brim, very hot, and she couldn't hold the glass by herself to drink it (she's nearly 6, so not tiny!). A teacup would have been more sensible.
How would you rate the selection of food – grown ups and kids - what did you and your DC choose?
DP had the Gigante breakfast. Holy cow - was it enormous!! He said it was generally OK - the eggs were a bit overcooked, the bacon was a bit undercooked and the sausages had been reheated but he loved the ciabatta toast and the mushrooms.
DD had the cheese omelette from the adult menu (after the reviews above saying how small the kids portions were) and she finished all the omelette (which is a first for her!), didn't really fancy the potatoes or tomato although she tried both.
I had the breakfast pizza which was fantastic!! Definitely the best of the bunch - the base was crunchy, the toppings tasty and the fried egg was still a bit runny... delicious! DP and DD tried some too and we all agreed it was worth coming back for. Yummy...
What was the best part about your experience?
The breakfast pizza! Who would have thought it?
How about service: was it friendly and welcoming?
The manager who seated us was very welcoming, and was lovely to DD who came over all shy... he seemed a bit run off his feet until the other staff arrived but the service was generally good. We got the impression that they were giving us extra attention because of the Product Review - every staff member came over to ask how things were, which they weren't doing for any other table! There was an awkward moment when the meal had ended though - our plates were cleared and then we were left alone for about half an hour, and we weren't sure if we should just get up and leave or if we had to sign a bill. Once we eventually caught the manager he said there was nothing else to do so we left. At least he knew all about the zero bill, unlike other reviewers above!
There was one very odd moment when our plates were being cleared... I had not finished my breakfast pizza (it's massive) and the manager said "I don't like that pizza either" - which I was really surprised about... I wouldn't have thought that staff should talk badly about their dishes, but should rather sell them in the best possible light, iyswim? It was odd - particularly since the pizza was divine!
Did you know Bella did breakfast prior to this?
No I didn't - I've never been into Bella Italia before so hadn't seen any flyers or posters about it.
And lastly, would you go again?
Yes, I think so - particularly since the breakfast pizza was so lovely, and our local one serves breakfast until 2pm on the weekend so it would be a lovely place to have brunch after a Sunday lie-in (haha - I wish!)
It would also be an interesting exercise to see if the service is as good as a "regular" customer, rather than an expected reviewer...
Thanks MN and Bella Italia for the experience - it was a lovely way to spend a very wet Saturday morning!