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Help. Epic hotel choice failure

498 replies

BoffinMum · 31/07/2017 20:43

So here we are in a family hotel in Italy on holiday, near Lake Garda. We are supposed to be here for two weeks and it's costing 5800 euros full board for four of us including DS2 (16) and DS3 (8). We have had a terrible year and this was supposed to be a special holiday to recover.

We all hate it. I hate it so much I could cry.

The hotel itself is really small and the things we thought we would use - spa and so on - are only open 4-7.30 daily (it said nothing about this on the website). We've just had a meal and it's reminiscent of school dinners - I could have cooked it better myself. You can only have dinner from 7-8pm. Nothing like the lovingly garnished offerings on the website, basically stodge. Even the teenager gave up ploughing through it. Our wine eventually came after we had fiinished the meal. There are no soft drinks for kids apart from Fanta, Sprite or Coke. The kids bedroom smells of smoke (as does ours) and has restricted ceiling height so DS2 is going to be banging his head the whole time. The decor reminds me of my grandmother's house about 30 years ago. There is nowhere to get away from the din because it's so small and i currently have a kids' disco under my window (it's 930 pm here) and DS3 is tired from travelling all day but it's too noisy to go to sleep.

I have been down the the manager to explain the problems but he just shrugged and said 'other people like it'. He said we have to stay at least a week otherwise they will have an empty room.

So we are trapped in this glorified youth hostel listening to a kids disco booming away under the window eating stodge and will have to spend 2900 euros for the privilege. And there may be nowhere else to go,

Help, what do I do?

OP posts:
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YetAnotherNC2017 · 01/08/2017 10:47

Brilliant update! It really is a small world Grin

We came back from a disappointing stay last week - we decided to tough it out. We booked five days and left a day early. Never been so glad to see our own house Grin

We decided to eat out every night and just get out somewhere every day, even if it was just for a walk.

And lots of Wine lol!

CiderwithBuda · 01/08/2017 10:56

Read this with sympathy yesterday.

But love that you found a fellow MNer!

Looking forward to your updates!

Gin
AztecHero · 01/08/2017 10:57

Love it!!

I forsee some rather strident TA reviews emerging late afternoon as our Heroines down red wine by the pool.

(I was going to suggest, Boffin, that you sing Queen of the Night from The magic flute to the hotel manager until he capitulates, but you seem sorted now. :) )

SolomanDaisy · 01/08/2017 10:57

I bet there's loads of Dutch clients. The Dutch love a kinder disco. My DS actually had sessions at school practicing for the holiday kinder disco.

Maryz · 01/08/2017 11:00

This reply has been deleted

Message withdrawn at poster's request.

Iflyaway · 01/08/2017 11:00

What a crap manager! Shock

Amazing that you two have met up and through a MN thread too!

Eddy & Patsy Grin

QuimReaper · 01/08/2017 11:00

NO FUCKING WAY!

The other English couple in the room next door were MNers?!?!?!!!

QuimReaper · 01/08/2017 11:02

I loved that food photo by the way, and the caption "A Dinner" Grin Grin

Surely now you have muscle in numbers? Go together, show the hotelier this thread and say The Adriana (THE ADRIANA, THE ADRIANA HOTEL IN LAKE GARDA) is going down in Mumsnet Classics history as a shithole if they don't refund and release you? (Whatever, MNHQ can redact this later.)

Davros · 01/08/2017 11:02

I've just read a bit more. The terrible Austrian one we left was also a Kinderhotel!! So it sounds like those are to be avoided. Personally I wouldn't go to a villa, you can't beat. good hotel for R&R. I also don't see why you should tough it out at that price, it's not a camp site in the rain. I hope you find something good to move to

SnickersWasAHorse · 01/08/2017 11:08

Do sit on the poolside and get arseholed.
I wish I was with you a bit.

GeekyWombat · 01/08/2017 11:09

By the power of Mumsnet!

MozzchopsThirty · 01/08/2017 11:20

Omg I love the outcome of this thread WineWine

I wonder if any mumsnetters will be in my hotel in lake Garda so we can get pissed together for a naice chat

BoffinMum · 01/08/2017 11:31

We are going for lunch soon and to get a couple of pedalos with slides. Yeah!

OP posts:
FuckingHateRats · 01/08/2017 11:40

This is amazing. I would find somewhere else and cancel my cc, but I am generally quite irresponsible in these affairs.

Flowersandfootballs · 01/08/2017 11:40

This reply has been deleted

Message withdrawn at poster's request.

Tartyflette · 01/08/2017 11:45

I just looked at the hotel website and under the heading 'Gastronomy' was an illustration of a hamburger!
That would be a deterrent for me, not that there's necessarily anything wrong with burgers, but gastronomy they ain't. Grin

KoalaDownUnder · 01/08/2017 11:46

This is gold. Good work! Grin🍾

magimedi · 01/08/2017 11:53

Just wonderful - have reported & asked for this to go to classics.

PiratePanda · 01/08/2017 12:03

Oh I'm so glad you have found a comrade in your hour of need! There is nothing worse than having an awful hotel and being stuck with it for whatever reason.

My worst experience (well, post back-packing flea-pit days) was a boutique hotel in a third-world city I know quite well. I was trying it out as an alternative to my usual boring but functional place. Never again. I was there for academic research, and the entire hotel was desperately gloomy inside; it was impossible to see anything, even if the place had had good wifi, which it did not. I then caught a flu-like virus, which saw me bedridden and stuck in my gloomy room for a week. A couple of days into this purgatory I developed what looked like bed-bug bites all over me; but eventually I realised that it was an allergic reaction to the bug spray they had been using to keep the mosquitoes down.

I was literally allergic to my room, but couldn't leave it because I was so sick.

In future I am going to cut my losses and move hotels, no matter what!

Pastyandacustardslice · 01/08/2017 12:06

Have to admit to having a little cry with relief on meeting Boffin, haven't ever outed a Mumsnetter before!

GlitteryFluff · 01/08/2017 12:06

Love that you've both found each other to suffer with!

IfYouGoDownToTheWoodsToday · 01/08/2017 12:12

Grin Brilliant! This may well turn into a very good holiday Wine

MrsMontgomerySmythe · 01/08/2017 12:31

Nosy Parker here checking out their website.

Have you had the typical weekly Trentino speciality dinner yet? Looks like it will be a treat as is billed as an "enthusiastic evening with clowns".

Sounds like the stuff of a cheap horror movie!!!!

Please please post photos of that one!

MrsMontgomerySmythe · 01/08/2017 12:38

Can really recommend

Agritutismo Nonna Mari - Puegnago Sul Garda.

You will need a car but is idyllic.

Floralnomad · 01/08/2017 12:38

Sounds like things are looking up , small world .