A letter from HMRC or concentrix part 8

[Morgani97]

Have you received a letter from HMRC or Concentrix? This is part 8 now. Have you had the dreaded letter demandeing evidence you live alone? Hopefully we can support each other and try and make sense of it all.

Anyone going into an interview for a benefit fraud matter is entitled to be represented. This assists greatly because the interviewers are often more willing to provide information at the start of the interview to the representative rather than an ambush approach throughout the interview. Citizens Advice can let you know about any legal aid entitlement or who to take with you. Concentrix and HMRC are bullying honest and genuine claimants - please please please consider signing my petition on Change.org to Jon Thompson head of HMRC - if we get enough signatures Parlisment are forced to discuss this - I have also emailed and tweeted numerous MPs and newspapers !!!!

I'm worried about sending mine back too. As I do receive money off him for the kids but I also use his car. It's his car in his name but cause I use it we came to the agreement that I'd have to pay for it so. I pay £80 a month into his account (this account is only used for the insurance) and I use the car. In the statements you can see I pay all the petrol, car tax, mot, new tires and was in the garage once for repairs. I have to have a car for my job and due to bad credit I can't afford to have one so we agreed I could use the car as long as I paid for it. Stressed to bits over this. I pay every bill too

I've been worrying on and off. Sometimes I'm fine and I can't see how they'd come to any other conclusion than the truth, which is I am single, the evidence is all there, I know I'm genuine. My ex is working, has a bank account, credit cards, claimed job seekers before he got his job, he's on the electoral roll...everything is at his address (well he lives with his parents)! I just have 1 bill that we took out 2 years ago in his name, that I now still use and pay for. I can't see how they could come back to me and say I should be on a joint claim. Honestly hardly ever see my ex. We meet up once every couple of weeks after school for an hour or so and he takes our son for a mcdonalds or something. He pays me maintenance every month, and often pays extra through the month if our son asks him for something. But I still have times where I worry thinking, to me it's as clear as anything, but Concentrix are looking to catch people out and what if they just don't accept what I've told them. All the waiting is a nightmare too and I've not even been waiting that long, I posted my stuff to them via special delivery on Thursday, but it seems it hasn't been signed for yet.

User did you have your interview? If you provide your exes address and your full bank statements that should be enough. Any payments he sends you is child maintenance which does not affect any benefits.

See my post on "so bloody irritating..." we all need to club together to put a stop to this practice.

Soozies - I will check out your petition.

Allgood, if your ex is at a different address to you then that is fine. You are allowed to pass money between you for the children, that doesn't affect any benefits.

Maisie no I havent yet the letter states July, when I rang them they said they are tightening their belts and more claimants are being interviewed if the stuff you send in doesn't looking like single but fininscislly linked to someone, the only way I am is with one bill and his bank statements coming to my address which the lady said that's enough for them to think I am a couple not single. I'm so worried now that even if I was to say they are wrong and go to a tribuneral I don't want months of stress !! Yes I will take someone with me to this interview

User I would send in your full bank statements and any other bills you can think of send by signed for post so they can't say you haven't complied, also if your ex has tenancy agreement or proof of address send that in as they can no way claim you are a couple if he has a different address. Also if he is registered on electoral roll at a different address tell them to search that and you should be fine.

These people send off these letters without investigation first, the name flagged up at my address is my brother ! Same surname so how they could even think he was my partner I have no idea !

Please all sign this petition to stop this dishonest and threatening practice by Concentrix and HMRC: Search for Concentrix on Change.org: Letter to Jon Thompson CEO of HMRC

I've just noticed my Concentrix letter also says they need my completed renewal by 31st of July. But I already done my renewal online a few weeks ago. I assumed that's what's started all this. Should I do my renewal again?

Na don't worry about ur renewal it a standard letter they send out, when I spoke hmrc they said my renewal was all fine and they would carry on as normal till they heard otherwise

I had that they asked for me to send my renewal which I sent in straight away . Maisie I have sent in all my bank statements back in March I think, plus my bills and now they have decided an interview is their way forward!! I can't believe it! Worried sick . That's what I thought triggered this Concentrix letter because I didn't send the renewal straight away .

Can I just suggest everyone checks out this website for more information. www.taxcc.org/TCC_News/05/02/2013/hmrc-say-youre-a-couple-when-youre-not/

The more I look into this the more I'm convinced myself they'll ask me in for an interview! As in their eyes they'll say I'm not financially independent. Ex pays for his kids, this can be weekly but some months I'm lucky to get one payment off him. But I do use his car it is registered to my house and I'm on the insurance policy. I pay the car insurance money into his bank each month and I also have paid for the car tax, mot, garage repairs, new tires the lot I've paid for! I pay all my bills all in my name apart from the car.

Couple times over the last year if I've been skint I've asked for extra cash off him to which he's said yes but I need it so he's loaned me it and I've paid it bk. It can be hard to pay all your bills and sometimes you need extra cash. I'm sending my paperwork bk this week. I'm trying to get ex to supply me with a bank statement to prove the money I pay each month goes on the car insurance as that come out of his bank. But he's not too happy to supply this. I'm sick with worry and to be truthful the money I get isn't worth having someone know all my financial business. I'm tempted to cancel this year's claim and try to manage with out the tax credits. But I'll await the outcome of this first. What worries me the most is I know for a fact that they wrongfully say ppl are together when their not and make them pay money bk. Happened to a friend last year. She's had to pay £5k back and she's single. In the end she was sick of fighting them over it and cancelled her claim and won't have anything to do with tax credits anymore. She pays them 100 a month for money she was entitled to claim. But was so ill and stressed she gave in

I was tempted to cancel my claim as the stress of waiting is too much, but I just can't afford too. I get the severe disability element for my son and need to keep my car as his school is 1 hour away and he can't use school transport. I know I'm claiming correctly so I'll just need to hope they come to the right decision. The only link they have for me to my ex is the Virgin bill in his name (we opened the account 2 years ago, when we where still together and he refused to sign the account over to me after the split, I sent concentrix the proof I tried to open my own account a month after we split). Also, he didn't give me any maintenance for our son for about 4 months after we split as he wasn't working, so when he started working, he was paying me a set amount plus sometimes paying extra to make up for it. The only time he pays extra now though is if he's buying something for our son like a game etc. Like yesterday he paid £25 in and didn't even tell me until afterwards. So I've told him he'll need to stop doing that. He rarely see's our son though so won't just buy him the games and give them to him. It's never huge amounts. I know you're allowed to get maintenance without it affecting your benefit, but not sure how they'll look at the extras. I did make sure to buy the game right away yesterday so it will show on my account what it was used for at least.

I still think it a joke I Got to send my brother birth certificate to prove he my brother, my ex Pays a lot for my daughter and I am tempered to cancel just means I Gota look for work to support myself as I know she will be fine, as I got feeling they wanna see bank statments and draw this out longer then it needs to be d

I'm lucky I now thankfully have a good job....After years of crappie part time ones. My ex is bio polar so like I said sometimes he's happy to play good ex and I get like 100 a week off him and then on bad times I've like had 25 for the month! I don't stress on it anymore cause I can support the kids by myself now and also cause if he took the car bk I'd be screwed! I have to have a car for my job. And I'm not in a place to buy one or get on on finance sadly. I've check my bank statements and I've had about 1000 off him for the full year so not a lot for 2 kids! I've checked my credit report and it clearly states financial I'm not linked to anyone so this evidence they " say" they have is utter B'S! Can anyone who has an interview keep in touch and let us know how it goes please

I did the same, I added up everything he's gave me in the time we've be apart and it averages out at £150 a month (we have 1 child). But for the first 4 months I didn't get anything because he wasn't working. I also checked my credit file and I have no financial connections to anyone. I've gave them my ex's address (HMRC have it already anyway) so they should just check that and they'll see he registered there for everything. He doesn't have a tenancy agreement as he lives with his parents. But he claimed job seekers there and had to prove to them he lives there. I didn't actually send my full bank statements though because I was worried about the money he'd sent me and also worried they'll think I shouldn't be buying "luxuries" or eating out. It's not super expensive things, I just mean like non essential items. I just sent a statement with a years worth of payments showing I pay the virgin bill (the only account not in my name) and then I sent a years worth of all the direct debits leaving my account. Plus I sent print outs of the actual bills too. Kinda wishing I'd just sent my proper statements but was scared it would look dodgy with the extra payments from my ex. I also have 2 bank account as I set money aside for bills so I don't use it.

Me too not sending bank statements as I feel where it my brother they don't need them, plus I don't have a printer so it would cost me loads to print off , I to done a credit score no one linked to me at all not even my brother! I am still angry about all of this , if they done there job they would of seen he is my brother and disabled

It's totally ridiculous they way the work. It should be down to them to give proper evidence of why we're being checked. We have to send a years worth of personal information so they can check if we're telling the truth or not?! They have no hard evidence that's why we have to do all the hard work. It's one thing asking us for a simple explanation, it's another things asking for personal documents for 12+ months, at OUR expense. Cost me £7.25 to post my stuff. Plus £9.99 for ink for my printer.

I am hoping me sending brother birth certificate and documents to prove my mum pays all the bills will be enough and close the investigation, even dwp who pay my employment support say this investigation it simply stupid , it why they don't say on letter who been linked so we can send all this info and they catch us out on something else that totally innocent

My daughter received the dreaded concentrix letter in Dec 2015. It said she was living with a male and that tax credits would be stopped. She does not live with a man having divorced (on good terms) over 2 years ago and moving with her 3 children to a new home.
She had to provide loads of paperwork which all took time to gather. She exceeded the concentrix deadline but every time she phoned them about it their system was "down".
She finally got all the paperwork to them and after about 4 weeks it was returned with no comment.
Next thing is a letter from HMRC saying that she's not entitled to the tax credits based on her telling HMRC in April 2015 that her circumstances had changed. She made NO such contact - her circumstances had not changed in any way. The letter said an overpayment of around £1600 had been made which needed to be repaid.
She contacted her HMRC office and received a very stoney reception from them. The operative she spoke to was not interested and just referred her to concentrix as the HMRC decision was based on their work. She asked why if she had contacted them in April 2015 to report change of circumstances (which she hadn't) why the tax credit wasn't stopped then. They had no response to that.
She contacted concentrix and, to be fair, spoke to a very helpful guy (Ryan) who reported that the system was "down" - no surprise there. He said he'd call back when the system was up - and he did. He said concentrix had sent her a letter a week earlier saying that their enquiries had revealed that she SHOULD continue to receive the tax credits to which she was entitled. She's received that letter now, in fact 2 copies have arrived having been sent on different dates.
Of course, she's heard nothing from HMRC yet and will be phoning them to confirm they've received the concentrix latest information.
Luckily she's been able to manage in the interim, but only just. Why HMRC have to stop the credits whilst enquiries are being made seems very hard and unfair. Obviously women in similar circumstances to my daughter's are considered guilty until they prove they're innocent. We still don't know why she was assumed to be living with a male - hers is the only adult name on the electoral roll.
I understand that concentrix simply go on fishing operations to keep their numbers up and make their charges on HMRC seem worth it. Perhaps HMRC need to renegotiate their contract with concentrix.

Does anyone know if concentrix decide you are living with someone and you pay whatever it is back do they stop your tax credits forever?!!..I feel so sick! Have just posted all my documents it's caused so much tension and arguments between myself and boyfriend we have now gone our separate ways..just to make life even more unbearable at the minute and now this!! I'm concerned as think he has his mobile phone registered at my address I'm not 100%sure as they wont speak to me as its not my account..just want to try and see what he has got registered at mine as far as I'm aware it's just his bank bills but now I'm panicking thinking what if there's other stuff that you don't actually get mail for but he's registered it here without letting me know?!! So so scared!! Keep wondering how on earth I'm going to be able to afford my bills and rent if they stop my tax credits..especially reading other links from people who have had their credits stopped for no reason!! Just think they will assume I'm lying and that we are living together! All such a mess!!

Got the letter 😩 Can't sleep don't know if I should call them or just send in the paperwork. Sending the documents is not a problem but they've asked for the phone bill. I don't actually have a home phone but have to rent the line to get the broadband. Thing is the sky is in my exes name. When we broke up years ago he moved back to his parents who obvs have sky so I just carried on with it and they will be able to see I pay the direct debit every month from my bank along with ALL the other bills. He doesn't get any post here I think he gets an ebill for it. Should I ask him to give me the bill and send it to them or just send them my mobile bill? So worried... has anyone actually had any success with concentrix?

Grace just send in what they ask for either print them off or phone up your utility companies and ask then to post them to you. If they have asked for your phone bill then send it, or ask your ex to give you the statements , I didn't send mine in properly , and now jumped to all sorts of conclusions, I'm scared stiff but they are wrong about me

I got the letter and thought what's this all about, as they couldn't possibly have any evidence of anything, read up on them and come to this thread. It hadn't even crossed my mind until I read this as like I said I don't even have a home phone so had t even thought about it... Now I've realised about the sky bill still being in his name and I am absolutely shitting myself! A couple days later I got one from the council too about the bit of housing benefit I receive and they both want all the original documents within a month it's sooooo stressful. They don't sound reasonable enough to accept my explanation.