A letter from concentrix or HMRC part 7

[Morgan97]

If you have received a letter from Concentrix or HMRC and need advice or want to share your experience please join us. This is now part 7, the support on here is amazing.

Thank u morgani now i can relax about gettin my daughters birthday sortedxx

Notjustamummy1 ring them on Friday just to be sure,hope it gets sorted before then,after I spoke to them and they told me I'd be getting payments reinstated i checked my bank nearly every hour and stalked the poor postman until I got my letter,please keep us all posted x

I will thank you all so much use have really helped atlot xx

Just glad you're getting your happy ending

Atleast by friday ill call them to maeke sure just incase xx

Does anyone have a caseworker or know who they are with called hmrc to confirm what id been told and they guy says hes no idea only says desision make but no what it is and it says i should call my caseworker not had one never heard from one or about one x

Omg its a miricle i actually found one helpfully nice guy who actually helped me at concentrix no attitude no ohh ull have to wait he asked why i was calling and i told him what if been told and there was a desision made but last person couldnt tell me what it was he actually sounded shocked laughed looked at my case and told me the desision there and then that my payments were infact going to be restarted he did inform me this could take a few weeks on hmrcs side but he read the letter out that im 2 recive i should havr got his name and number for people to call to actually get some help x

That's good news notjustamummy,hopefully it will get sorted soon and for everyone else too x

I have also received the letter from concentrix my deadline was for the 05 December and stating that hey had evidence someone was living with me I called them and they named a friend I let stay with me and use my address when they had no where to live. I also leant them money which they paid via bank which is clearly shown n my bank statements which they have. All the bills are in my name and come out of my bank account by cheque / debit card which I have highlighted on my statements all bills correspond with this. I called today to see if they have scanned in my documents they said no but I sent them recorded delivery so I have proof of delivery n the 27 November which they have tracked and say they have a backlog. I am just worried in case they look at the transfer all though all the money was paid back to me/him and in case they stop my money as they have not scanned my documents in yet although they have received them.

I had money going to and from my brother and to my kids dad who they says was livin here but i explained thay they were loans paid back either way if they arent alot and all the time it was fine everyone has to borrow etc x

I explained in my letter they were all loans and when as well as money that came in from my sister and back to her. What concerns me is they say in should ring back on Saturday my deadline date to see if they have scanned in my documents and if they will extend the date which I don't get as the fact that they have not scanned my documents in is their fault not mine I sent them in and they got them on the 27th which they know as they took my tracking number and confirmed they were signed for. It just worries me in case they stop my money because of this.

It took them ages to scan people documents they lost some etc they stopped my payments b 13 weeks monday they tell lies none of them have a clue what there doing x

Well they have my documents I just hope they don't lose them. I only get ctc not wtc. I have been following this post for a few weeks now and just reading the posts makes me worry. They have the tracking number so I hope they scan them soon I don't want to deal with the stress why did they stop your payments if u don't mind me asking. This is making me so worried all the time.

At first it was for a partner i sent them all my documents got a letter saying my ctc was stopped called them up and a nice young man looked through says it was a mistake my documents prooved in my favour thought that was it sorted until i called back and they changed there minds says it was because i was apparently living back at my parents because i had a few letter still going therw I stayed there for 10 years i didnt change the unimportant stuff so i sent them documents again went down to reinstate my housing benefit and was told they had been told my ctc was stoppes because my children had been removed i had to proove i still had my children and that they lived with me was a nightmare xx

Mine took about 3 weeks in total from the day they received my documents which was about 9 days before the deadline. I didn't ring them at all..just left it in their hands. I got my documents back the day before the deadline then a letter 14 days later. The waiting is terrible. Hope you hear soon..When is your next payment due mmblue?

My next payment is due next Thursday. They have said it wont effect my payments as they have my documents and the tracking number I gave them confirms this but from what I have read I don't believe them and then hey say they will extend my deadline date ! I don't know what for as their department has my documents they are just backlogged apparently. I was not late sending them in they received on the 27th November deadline is tomorrow.

Has everyone got good news yet? Hopefully a1b2 has it sorted

Hi, i am new to this thread, but wonder if any one can give me some advice guidance. I came home to a letter yesterday from tax credits telling me my tax credits had stopped because i have not given them information they requested and may have a partner living with me. I do have a boyfriend but he does not live with me and my children as we have not been together long and have been separated but not yet divorced for three years. I rang tax credits and they were not helpful at all. they told me i ticked a box on my online renewal to say there had been a change of circumstances, i replied that i might have done, however followed this up by calling them on two occasions after my renewal to tell them my 16 year old son was staying in education and again to inform them that my 2 year old now receives 2 year funding so child care charges would be lower. They said they did not know why and that i needed to ring concentric ( who i had never heard of before). I rang them and they said they sent me a,letter in July ( which i never received) asking me to provide information of my childcare costs for April 14 to April 15 and how often my youngest son goes to nursery. I was annoyed and stated that i have always informed tax credits of changes, and provided information when requested and never knew anything about this until now and that it was harsh to stop payments without any notice and for such a thing. The male was nice and said if i get a letter from nursery with the info they will look at this and re-instate my payments, but he said he could not give me a time-frame on when!!! this left me in such a state as i have three children to fend for who need the every day basic, and travel for school, college and nursery fees not to mention i work 30 miles away and have to commute three days a week so need money for fuel. they have left me in a financial mess and an emotional wreck. If i cant get to work i dont get paid and if i have no nursery i cant work!! i live of my tax credits weekly and pay all my main bills at the end of the month when i am paid, so have nothing until this time. Can anyone give me some advice or guidance as i would be extremely grateful. thanks

Not good. I'd try and get the letter from nursery asap and get it sent to them urgently. If they are also investigating another adult linked to you too.then they may need other paperwork like many of us have been.through. The stopping of payments is like a punishment and so unfair. Going by other peoples comments on here they don't seem to rush as reinstating. I'd get the nursery letter sorted first and take it from there.

I would say to send them everything, cover urself cos they will just ask for more paperwork.
I never got a letter and they said they sent out 2, it took 15 weeks with no money but that was during the summer holidays so I think it was very busy.

Hawaiiturtle101 and Croy1985 thank you for your responces. No its just the nursery or so they said but i think i will call them again tomorrow and confirm. im collecting letter from nursery tomorrow and will send it recorded delivery, but by the sounds of it im pretty much left to fend for my children and myself using thin air. Thanks again

Hi everyone
I too got a letter and found yr site about it. So hear goes. Letter said I was married to my brother!! I live with my dad rang & told them this said it was all okay then another letter saying they want to see my bank statements. So I am sending them a letter stating that
a) I want a full & detailed explanation as to how they arrived at this conclusion
b) Copies of any "evidence" they say they may have
c) (If no answer to Q2) then I will state that they are merely fishing and cannot accuse wthout proof.
d) If they can't answer, refuse etc then I will state that I will not comply with them and tell them to take me to court!!

I refuse to be intimidated by some two bit company. After reading the court case I think that any judge would be on my side.

I know this is a serious & distressing letter for most of you on here but I hope the letter I wish I could send will make you all smile and give you a laugh at their expense. Please feel free to use it as a template!

DEar Mr Moneygrabbing lowlife,
Re your letter asking if I was living with a man well the answer is definetley not, can't seem to find a decent one anywhere. I should alsol ike to point out that the only man I live with is my father, are you suggesting we are in an incestuous relationship, if so I will sue you. I am not supported by anyone,but the butcher did put a chop in my parcel when I bought 2 sausages as he thinks I look too thin (no money to buy loadsof food) I am quite happy to repay that support (although the chop has gone a funny green colour as I couldn't cook it last week as no money to put in the gas meter)
Also why do you need my bank statements & bills as this will neither prove/disprove the above. It will just show you my spending habits. For example the false eyelashes I bought for a night on the town, didn't manage to bag a fella so they don't seem to work, nor the women's hygiene product it said on the telly it was made with wings now but I still couldn't fly. As to my phone bill I will just point out that those chat lines are my dad's he's trying to find a woman too. Oh and the vet I keep ringing it's cause the cat keeps vomiting I think it is drinking my dad's water but Vet said his breath smelt funny, the cat's not my dads.
Anyway show me your evidence and I will send you my documents. And if these don't satisfy you I am quite happy to let you either put me under 24 hour survelliance (always wanted to do that like on the telly) or you can come and poke around under the bed (maybe not too much fluff) or in the loft to see if you can find a fella. (If you do can I keep him).
Thank you for wasting my time and look forward to hearing from you when you have the time
Yours most unhappy

Mrs Feduptothebackteeth

Ps You notice I haven't put any kisses on but I'd hate you to think that I was having a relationship with anyone in your department.

Let them deal with that letter!!!I will be more ous in future but I just couldn't resist that.

Just gotta say cretonlover, I love what u sent and can't wait for their reply 😂

Anyway here goes, I've been following this thread a while since I found it on google search, I too received a letter stating evidence shows I have another adult at my address! So all panicky I get worried thinking my working and child tax will stop unless I can prove myself innocent. I work 20 hours a week, with my parents providing childcare to my 2 kids. I sent it all away on the 1st December and called them yesterday to see if they received it, to. He told of that awful back log and they've extended my date from the 12th December to 4th January. Then he asks would you like to know who the other adult it?! I said ok if you're allowed to tell me. He said it was a man named jozef ceque! I said I've never heard of that person and he most likely sounds Eastern European with that name. I stated I've lived in my rented house just over 2 years and he says oh you probably wouldn't know him as he was linked to that address in 2005!!! I wouldn't mind but I wasn't even on working and child tax credit and was still living with my parents at that stage of my life!!!! What a fing bunch of t**s!!!!!

Hi everyone, I've just come across this thread after posting my stuff on Monday. I am so annoyed as I received a letter asking for all my documents back in May not by concentrix but another company working for HMRC. My documents were accepted and my claim was unchanged only for me to receive the same request from concentrix in November! surely they must be able to check my file and see that I have already done this only 5 months ago! I'm due to be paid tomorrow and will have to sit up til midnight tonight worrying that I will have money to feed the kids over the weekend. It's shocking that they can get away with stopping money with no communication at all! My documents haven't changed so I'm not sure how they expect to find out any other information. So frustrating :(

Cretanlover that has made me cry with laughter,please please let us all know if you get a response. Angrybird this just goes to show how stupid these people actually are. Luckymum they don't seem to communicate with each other,it would def show up that this was sorted five months ago,if not I'd be asking why. Good luck x