A letter from concentrix or HMRC part 7

[Morgan97]

If you have received a letter from Concentrix or HMRC and need advice or want to share your experience please join us. This is now part 7, the support on here is amazing.

Youarentkiddingme,even if you have paperless billing you can still get copies of your bank statements from the bank,that's what I did. Also be aware that concentrix and HMRC tell little white lies,ie we have someone linked to your address...half the time they don't have a clue this is why they can't give names in some cases. They literally play a game to see who cracks first.

Don't they just Morgani - I haven't slept following my conversation with them yesterday and have been up since 5.45 doing a new household budget to see how I can manage with no tax credits

Yeah I gathered it was probably a lie as it's highly unlikely someone happened to just become linked to my address on the first day of the new tax year
Also I'm the only person who's lived here - and I've been here 8 years!
I'll ring later and ask them exactly what they want - I can prove bills are in my name and as previous poster said highlight on bank statements that I pay them (they are DD) and there is no other income.
I'll express my concern that someone has been linked to my address and ask for inforation as if someone has been trying to obtain credit in my name I have a right to know! It'll be interesting to see if they pretend the link still exists!

They'll advise you to check your credit report - noddle offer a free service x

Password9..I'm . similar to you I'm that 90% of my earnings as self employed are cash which I don't bank but obviously do declare. Some payments are paid directinto.my bank but not many. I manage well on my tax credits with help from parents too and the children's dad. my bills are low and manageable but I have £1500 on a credit card which I use then.just pay off a.regular amount and I try and save a little incase of emergencies. my expenditure from my bank account is mainly bills and eBay and food shopping. Some.bills I pay in cash like tv license..I'm not that fond of.direct debit and pay my gas and electric on bill every quarter. my dad pays £50 a month into my bill account for my gas so I can have the heating on a little more in the winter as the house is old and.cold. I have no idea what they will make.of the payments into my account but the ones from the children's dad are none of their.business as it's maintenence for them. The money from my parents throughout the year I will declare on my tax return so it's all declared.

They told me yesterday that the money my (ex) husband puts in to my account counts as income and they will amend my award accordingly and there will likely be an overpayment. He's now agreed to pay the mortgage and debt management plan himself and will only put maintenance in my account from now on but not sure it'll make a shred of difference

So is child maintenance classed as income now JBEM4??

Apparently not but the amount he pays for the mortgage and debt management is 😕

I rang concentrix! I expressed my concern someone was linked to my address as I know I have no other income coming in and no one else has been linked. Was told it maybe previous occupier. I said there wasn't one!
He asked me to hold and came back and reassured me no one else was linked and just spchecking I'm a single claimant. I did suggest concentrix said this rather than make people worry that someone had got hold of their personal data and was using it fraudulently!
I asked if a copy all all my bank statements which shows I pay al bills and just 1 bill from each utility in the period requested to prove all bills were in my name and paid by me was enough. Yes it is and he said to highlight some payments.
Bloke was actually very nice and when I said I had no concerns because my bank statement would prove my only income was wages, tax credits and DS dla - I didn't get any CM or any other payment into my account he seemed less concerned about needing so much information.

Hawaiiturtle101 I wouldnt Know how that works. I think they expect people to have 1 account all money in and then use debit cards to pay. I dont know anyone that does that to be honest. most are credit or cash.

JBEM4 Out to get you any why they can :( god knows what they will come up with on mine. although only income to banks etc is CB, CTC and Wages. Me an Ex agreed no maintenance 15 years ago. I took on all responsibility and had ex removed from Mortgage. Took my name off joint bank account. Opened my own one.

You did it the right way password, you'd wonder where they are tracing the link from??

forest01 I think as someone has said they just sending out random letters from what I found every single parent well 6-8 out off ten are randomly targeted. In hope the find something. I Have a female tenant to bring in money for savings. Moved in in 2013 so not needed to declare as your aloud so much income from letting a room. I messed around on face book and changed status from in a relationship to married messing around. So wondered if that was it but really think its just random.
Obviously my tenant has bank, credit cards, car, car insurance, subscriptions catalogue and what ever else . Also on electrol roll.

Cazzamoody the first letter I received was on the 7th September saying that payments had been stopped from 7th September. So they stopped before asking for more information. I'm getting nowhere when I phone they just keep saying they can't give a time frame to when it'll be sorted out. I'm also behind on rent, tv license & other bills. Also had a baliff at my door, citizens advice have had my account out on hold so they don't take goods. All this stress & worry is dragging me down. I feel absolutely awful. My son needs new school trousers & football kit for the school team & I can't afford to buy him them without the child tax I'm owed. It's getting ridiculous.

Hawaiiturtle101 Sorry for late reply from last week, was having yet another eye op! No, no name on my letter, just a blank space after the generic statement 'we have information that suggests someone else is connected to you or to your address' (exactly like the same blank space in my life!) :)

I rang them to ask if I could give evidence over the phone due to having 5 operations this year including eyes pending in the next 5 weeks and I might not be able to read future correspondence indefinitely, and they said unfortunately no, but I was welcome to consult CAB - I did and they told me to bring in any future letters from HMRC/Concentrix if I'm unable to read them and they'll help me go through the next steps if anything else is needed (I can see ok with one eye at the moment - sadly that's the eye they're operating on next, lol! Should get post-op sight back in the other over the next fortnight, fingers crossed). Like I said though, sending in the evidence and getting it back was painless, just waiting for more news etc.

When I rang them I did say that the first thing I thought of when the letter from them originally arrived was that I rent privately through an agent, and the agents had recently notified me that the owners had remortgaged the property in order to buy another. The Concentrix man on the phone immediately confirmed that it was something that would be flagged as HMRC would detect any new finance on the property. So along with the other info requested I also sent all correspondence referring to the tenancy and the owners' situation, as a year ago they had originally issued me with a section 21 to move out by last month so they could either live in it themselves or sell it. They'd only let me know they'd had the mortgage confirmed, and withdrawn the Section 21 status on me, a fortnight before the letter from HMRC/Concentrix came, and I was on the homelessness risk list with the council too, so I sent all that correspondence along as well.

I'm almost disappointed they didn't give a name, I could pass the time deluding myself even further about having an imaginary boyfriend or perhaps a split personality I'm unaware of that lives a parallel life to my own :) As if zero-profit self-employment and single motherhood and self-managed schizophrenia and a broken neck and sternum and deteriorating eyeballs and risk of losing one's home aren't enough to wake up to every day :) xx

I just a had a letter from the Tax Credits office saying the rules had changed for Self Employment and saying they may contact me for all the same stuff I sent to Concentrix earlier in the year to prove I'm really self employed. "Headbang" Not only is it stressful to receive such communications just before Christmas, it's also plain stupid after already supplying said information during their previous Witch-hunt and case supposedly being closed!

Sigh...

GOOD NEWS!

Talk about timing after my earlier post today - mail arrived this afternoon - 1-page letter from Concentrix/HMRC - "Thank you for the evidence you submitted during our review, we are writing to inform you that we do not need to alter your award."

And it was all in a huge bold font, so I could actually see to read it with my one half-dodgy usable eye at the moment :D

Since I sent all my evidence on the 4th and got it back on the 11th, that means it only took two weeks to resolve - so any case that is as straightforward as mine should not take too long, for anyone still wondering.

They might have fast-tracked mine a little due to the double eye surgery I forewarned them about. If so - massive appreciation for that. Might not be able to see much else now from the next op until after Christmas...

Like they suggest, if you hear nothing two weeks after sending your info to them - chase it up.

Hugely relieved anyway. I don't mind if Tax Credits start asking for additional evidence at every renewal, they're welcome to it.

Good luck to everyone still sorting theirs out. I agree that the whole thing is poorly addressed and worded, especially when it's being sent out in a blanket fashion to all single parents on Tax Credits - which may include many vulnerable adults supporting themselves, and the recently bereaved. Not a lot of thought went into it. They'd have been better off asking for the ongoing evidence of single status as part of the normal annual review - no-one would have questioned that.

Love to all MNers xx

Yes I'm thinking that once they can't trap me for someone 'linked' at my address they will then try on my self employment and try and catch me that way. It's like a witch hunt. I'm self employed and have been for years although changed the nature of business 2 years ago. I feel we as tax credits claimants will continue to be hounded under this government.

nikkileighxox123 .... That's awful I don't know what to say as like many have said they are so random. If everything is in your name you will be fine! its really unfair your children shouldn't go without, just keep calling and hopefully they will push it forward. I don't get much CM from ex and everything is in my name. I have CM into my account but only have cash card account. All direct debits come out and I'm in dept which they can clearly see from council tax letter as in paying stupid amounts from 2 years ago. So maybe if they see random amounts in people's account they are harder on you. It's awful as everyone's situation is different. Don't give up. The one thing my ex does pay is my children's phone bills and the contract is in my address as I sorted it out for him but his account. Xxx

Checked my bank this morning and my payment for tax credits will be paid in tomorrow sent all documents about two weeks ago now is that a good sign or not

Morning all - some mixed results here! Congrats to the ladies who've had the news they were hoping for.

I'm about to call concentrix for an update as I can't handle sitting and waiting anymore - I just need to know!! I've transferred the mortgage and debt management direct debits to his account so all he'll put in my account is the kids maintenance from now on. May be too little too late and I doubt it'll make a difference but we'll see! Now wondering if they'll hound me for self employed records after this .... Ugh!

I'll update as soon as I've spoken to them 😕

Systems are down for maintenance!

Documents returned this morning with a letter saying I will be writing to you shortly about your tax credit claim now I'm confused wot do they mean by that 😔

Angrymother - your documents have been scanned on to their system and they'll be sent to a decision maker to look over them and to decide what happens to your claim. This can take a few weeks and they'll contact you to clarify anything or to ask for more information.

I've just spoken to someone there (really nice guy actually) who said my case is tricky as my (ex) husband is contributing to bills but I explained that he's now paying the mortgage and debt management from his own account and only putting maintenance in my account from now on. I asked how they think single mums are expected to lose a massive amount when they separate, especially with joint commitments, without their ex's help even if only temporarily. The government are quick to say absent fathers should support their kids etc but when they do the mums lose out tax credits .... Any ways to cut a long story short the guy I spoke to has noted everything I said, said he believed what I was saying and is trying to find out who my decision maker is so he can talk to them directly to explain my situation ... He did say it's difficult to convey a situation on paper. He also said not to worry too much and only having maintenance from now on will help sway the decision in my favour (I hope!) ... Fingers crossed this is over soon x

Thank you for that I'm not worried I got nothing to hide I'm just a hard working mum working full time trying to do the right thing maybe it's because my son who is 23 still lives at home I don't know 😀😀😀

Trying times. Im still waiting on copy bills from Gas electric water sewage council tax and a up to date mortgage before I can post off :(