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Original poster

A letter from concentrix or HMRC part 7

999 replies

Morgan97 · 01/08/2015 21:47

If you have received a letter from Concentrix or HMRC and need advice or want to share your experience please join us. This is now part 7, the support on here is amazing.

OP posts:
Original poster
Morgan97 · 08/09/2015 15:25

Stompy try n make a note of each call you make yes I know it's a pain but once you've got your money back get a letter of complaint sent n ask them to reimburse you I know a few of the girls on here have done that successfully. Ignore the negative responses on here there's always one who thinks they know best. Hope your call today gave you a positive outcome.

OP posts:
Stompylongnose · 08/09/2015 19:39

Thanks morgan97.
I assume the negative posters have never claimed so believe the media line about claimants. I suppose I should be happy for them that they have never been in the situation where they've had to face living on a low income because of unexpected circumstances.
It's hard keeping my cool with Concentrix when the person on the other end of the phone didn't design the process and could be a claimant too. I have cried a couple of times though Blush

Original poster
Morgan97 · 08/09/2015 21:26

Hey I think most of us on here have cried buckets for whatever reason Stompy,at least now there's a light at the end of your tunnel so to speak. We've all been in the same boat as you and the support we all give each other keeps us going. Keep us posted on what's happening with you fingers crossed you get your money soon x

OP posts:
unpopular1 · 09/09/2015 18:57

Well actually I was going to give you some really good advice on how to get everything sorted. If you haven't received money from HMRC and you have received the letter stating that all your checks were completed and there was no need to amend your award then it could of gotten sorted for you fairly quickly.

Morgan97. There is one who thinks that "they" know best.. that's because in this case, I actually do. Go figure.

Croy1985 · 10/09/2015 07:41

I never recieved their letter but my tax credits was stopped on 19th June, I contacted tax credits who told me I have to contact concentrix. I sent all evidence on 26th June, made calls numerous times. Finally they sent all documents bk Friday, does anyone know how long it takes for the decision letter? I've been surviving on my wage from work, supporting me and my daughter on my own. I don't live with a partner. On the phone they wouldn't even tell me why my money was stopped.
Please help

Original poster
Morgan97 · 10/09/2015 09:10

Croy,did you not receive a letter telling you why they stopped your money? It takes anywhere between 3 weeks and 14 weeks for decision letter, I had to wait 14 weeks before I got it sorted but some girls on here didn't wait that long. Try n ring again ask for a manager or supervisor and see if they can tell you anything good luck.

OP posts:
MarkRuffaloCrumble · 10/09/2015 10:10

I posted a while back about my investigation for working the 30 hours I claimed as a self employed person. I didn't have the documents they requested (time sheets/contracts etc) as I work for myself doing 3 different types of job.

I called to explain, wrote a very long letter detailing why my working hours might vary as a single mum of 3 running 3 businesses, then I made a note (just scribbled in a notebook) of what I did every day for the next few weeks. I included photos of some of my work to show what I'd been doing.

It included things like:

checked emails, replied to customer enquiries, printed orders off, 1 hour.

went to bank, bought stock 1 hour.
spent 2 hours on main job.
after tea checked emails and sorted some invoices 1/2 hour. etc.

After a few weeks I had my documents returned and a letter to say they were satisfied with my claim and wouldn't be changing it.

I must say after all the horror stories on here I wasn't optimistic so it was a nice surprise; I was fully expecting to be told they would stop paying the 30 hour element and treat me as part time, which tbh I wish I was!

Anyway, I hope that gives some hope to others in the same boat or similar - if you bombard them with information they will see that you won't take it lying down and hopefully move on. If they do continue with the investigation then there is loads of good advice on here. Good luck all Flowers

Croy1985 · 10/09/2015 12:27

I asked them when then sent the letter, they said they couldn't tell me. I asked to speak to a manager but one was not available.
I got a letter with all my documents which said they will write to me but I've been without a penny since June 19th and sinking it so hard

Croy1985 · 10/09/2015 12:54

Finding it so hard I mean

KatharineClifton · 10/09/2015 15:13

That's good to hear MarkRuffaloCrumble as I'm being investigated for the same thing. I think it started in March so a long while now! Luckily my Tax Credits have continued and I've moved into PAYE employment now so they can't do this again. Still every day I'm expecting a bill for a whole year of tax credits they paid me - it's a horrible pressure to have in the back of my mind all the time. And I am still awaiting this year's notification of award, and any change since move into employment so fully expect them to say they've been overpaying me for the months since ending self-employment. Argh!

Original poster
Morgan97 · 10/09/2015 15:14

They can't do that to you,if you can ring again n if you don't get answers tell them you will put a complaint in writing n do so. I know exactly how you feel I was 14 weeks without money barely getting by on my wages. These people have a lot to answer to.

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Croy1985 · 10/09/2015 17:41

I wrote a letter of complaint almost 2 weeks ago I'm giving it till Tuesday for a response. I don't even know what km bring accused of. I still love at home with my mum, but I'm going on maternity leave in 10 weeks so need my money sorted

Croy1985 · 10/09/2015 17:57

Surely there has to be a limit of time that they can suspend ur tax credits for?

Original poster
Morgan97 · 10/09/2015 20:25

I don't understand why they haven't told you the reason for your payments being stopped Croy,surely they can't do that,no letter or phone call just no payment n then when you ring they still won't tell you!! Maybe you should try your local mp,or citizens advice might be able to make a call on your behalf. I really do feel for you it's an awful situation to be in. Also the citizens advice will be able to sort a food parcel out for you please give them a try.

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Croy1985 · 10/09/2015 20:50

I told them on the phone that I'm struggling with buying food and new uniform but they said just wait another 2 weeks, that call happened 4 times. I sent everything they asked for, the phone calls are getting expensive. I'm gonna call them again on Monday and see what they say .
Really do need this sorted as I'm stressing so much, have not been able to afford any baby stuff and all I survive on is my wages.
Just trying to stay positive as I've read some comments that they had a positive outcome, I just want answers.

Original poster
Morgan97 · 10/09/2015 21:05

Have sent your pm Croy.

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Stompylongnose · 14/09/2015 15:01

Finally some good news from me... I have received my owed money. Was so shocked I printed out a mini statement 3 times.
I will be monitoring the situation closely. I don't think that I will believe that they are paying me until I've had a few payments.
Thank you to those who have supported me. It's been so humiliating, expensive and stressful.

Croy1985 · 14/09/2015 15:23

How long did the whole thing last if u don't mind me asking? I'm still waiting

Stompylongnose · 14/09/2015 15:30

I sent my info early May, they stopped payment in July, reinstated a week later then stopped mid August. On 22 August mandatory reconsideration was successful and I got money today. I should have been paid a few days after 22 Aug. documents returned mid August.

I've just read your posts. I can't believe that they won't clarify what's going on. I've heard that MPs can be good at hurrying up TC applications.
Have you tried emailing a complaint to
[email protected]
She is the director (?) of Concentrix.

Original poster
Morgan97 · 14/09/2015 16:41

Great news Stompy,pleased its sorted,I understand what you mean I still keep checking my payments have gone in and then check again just to make sure x

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MissE84 · 14/09/2015 20:23

Need to call hmrc to let them know that my contract has increased from 16 to 24 hrs per week.

Char12345 · 14/09/2015 21:13

Can anyone give advice? I'm going crazy with worry I had a let from concentrix asking about my childcare asking for me to provide info that I'm paying! Iv sent all details of from school and childminder that was June , August the 17th had my letters back I send to them iv not heard anything since ??I tried to call working tax credits to day to take breakfast club off as my son now goes to high school thru wouldn't deal with me told me to phone concentrix I did try four two hours couldn't get through so I wrote a letter telling them and sent it off today saying could they take breakfast club I'm so scared as I didn't tell them end of July ?? I forgot and didn't remember until I went to pay my bills this month .
I'm also scared as I haven't heard anything about my claim and it's been ages
Any advice I would be greatful xx

MissE84 · 14/09/2015 21:57

Char1234 well they had until end of august to close people cases you should receive something next week.

MissE84 · 14/09/2015 21:59

Char1234 my was childcare too, but everything was fine. Now I have to call hmrc to let them know that my contract has gone up to 24.

Char12345 · 14/09/2015 22:19

Thank you for replying I can't believe they can leave people so long with out hearing anything