A letter from concentrix part 2

[Morgan97]

Hey ladies just realised you can't reply on the other thread about this not sure why,so thought I'd start a new one hope you all see this

I don't know babyalan. It seems as though they're hoping to clutch at anything they can to query. But I don't see how they can pull you up for selling your unwanted clothes. It can't be classed as income. You paid more for the clothing (when you bought it new) than you're selling it for, so that isn't profit - it's loss.

We're entitled to sell our own belongings surely?

Ladies they seem to be clutching at straws,now its nit picking about everything they can. What was sufficient 3 years ago isn't sufficient now is just the start! They demand things to be sent in by a certain date but don't bother letting us know about anything. It's disgraceful!

babyalan due my payment thursday so hopefully not!!!!!

I think every single person from this thread needs to write a letter of complaint to HMRC, detailing the negative health affects this has had on them and an outline of all the costs incurred.

I made a point of letting them know that i had to sacrifice an entire weeks food/transport budget (£15) for an ink cartridge and postage to them because of the situation they had left me in by stopping the tax credits. My MP said that they were looking into my complaint letter, but we'll see.

The more people who put in complaints, the more notice theyll have to take

When I had a check from Compliance a few years ago they noticed I had Paypal DDs coming out of my account. I wasn't a seller only a buyer but they asked to see details of my Paypal account to show I had no money in there and that I wasn't buying anything that might look like I was sellibg it on. I had forgotten about that till Ebay was mentioned here. I had to print off the first page of my PP online statements and send them via email to the compliance case worker. All was ok and my award wasnt amended but Im now wondering if Concentrix consider Paypal an online account. They didn't ask for any details of it for this latest check but it's a different body.
Anything that you are worried about on statements, just put a brief mention in a covering letter, don't over elaborate with details.

That's good advice ciaraDon,my guess is they don't read everything properly anyway so don't complicate things by over explaining everything as they aren't trained to do anything properly. And again good advice Admiral though weather they actually take any notice is debateable.

My letter came direct from HMRC and I am also self employed - I have filled my renewal now so hopefully hear something soon - I spoke to a women on the day I received the letter and she didn’t mention sending in renewal - Its the waiting that’s awful - My payment is due in next week so will just wait and see.

Yes ferry the waiting is awful,my hearts in my mouth when I see the postman,then I glare at him when he goes straight past. They say no news is good news but this is stupid now!!

I still haven't heard anything, its been 3 weeks.

Morgan I can't believe they still haven't contacted you had they stopped my tax credits esp before dd started school I would have lost my flat and probably my job!!

girliefriend it took them five weeks from when they first got my evidence to decide to stop my money and a further two weeks to let me know they'd stopped it. Don't hold your breath but my advice to you is try and stock up on everything and try and put some money aside incase the worse happens,I'd hate anyone to go through what me and Admiral have gone through

And I got married last April in which we got wedding money and in turn I cashed it into my account which they will see on my bank statements! Talk about panicing!!!I don't think I can live another month like this. Not knowing is worse

Morgan obviously you don't have to answer but why did they stop it :( that's awful I do feel for you xxxx

I sent my folder of evidence off today. Letters from childcare providers and their receipts, I didn't send bank statements. Let's hope that's enough but it's so stressful!!

Also need to check my account tomorrow to see whether they've stopped my payments or not :(

I have to check mine in morning to! I get mine every Wednesday!!

No not yet ive just checked my bank and this weeks is here my deadline is next week and that would be horrid for me as i have all my bills due and that is the only cash i get that week :(

Mine here to but my deadline not till 20th June just need to check every week

Sloulou they stopped my money due to insufficient evidence yet in 2012 I sent the same evidence which was ok! Mine isn't a straightforward case,I do share a house with a friend,I don't pay rent but contribute to the bills which I get a receipt for,also a private agreement between the two of us. When I rang tax credits after my money didn't go in ( no letter about this till two weeks later) she said they'd also rang my employer who told them I only worked 15 hours. I don't I work 17,spoke to my employer (work for a small company) no one had rang them so lies from tax credits,I don't trust the system at all now. Was told by a member of tax credits to make a joint claim with my friend errrrm no I can't do that we aren't a couple. I really hope no one else has to go through this I'm deeper in debt n just about keeping my head above water it's awful living like this I wouldn't wish it on anyone

So in other words Morgan, from now on, those of us who need to claim tax credits no longer have the right to choose how, where, or with who we live.

The word 'peasant' springs to mind.

Ffs :(

Yes greenish it sure looks like us peasants don't have a choice in anything anymore! When I said to them on the phone how come my evidence isn't enough but it was ok in 2012 he replied well someone wasn't doing their job properly REALLY! So they allowed me to claim for another three years because someone didn't do their job properly!! How stupid are they??

OMG Morgan97 that is shocking how the fuck can they get away with it the more i read the more angry i am getting,Who gives them that right to treat us like we are stupid we all wouldnt need to claim tc if we could afford to live above the breadline! GGrr

Right, I definitely recommend sending a complaint letter and outlining the stress and worry its caused, along with the costs you have incurred along the way.

I sent mine to:

complaints department
tax credit office
preston
pr1 4at

and have been contacted by a member of their team to discuss this. He asked me exactly what I've spent sending stuff off to them. He's also going to investigate my missing documents.

Theres lots of helpful advice on the cab website here about what to say etc

it says

^"Delays

You should consider complaining if you have had to wait too long for:

a claim to be decided
an award to be changed
an explanation to be given.

The agency or local authority should have a target time for deciding a claim. You should find out what they are."^

so I think for you morgan this is particularly important to do, as I think it is disgraceful how long you've had to wait for answers.

I also saw on the tax credit casualties website, that it is helpful to keep a timeline of events, so for example:

1/05/15 received letter stating another adult living with you/childcare costs wrong

02/05/15 spoke to frank at 2;30pm. He said xxxxxxx

05/05/15 sent letter recorded delivery. tracking number is xxxxxxxxx

06/05/15 tracking number confirms delivery. signed for by jane at 8:15am

etc. Also take screen shots of your tracked item saying it had been delivered, and keep a copy of that with the receipt for that particular item sent.

It's weird how you're presumed guilty until proven innocent and have to prove something you're not. I'm currently being investigated by Concentrix for childcare costs but two years ago I was investigated in regards to being a single parent. I'd been separated from ex for two years at that point, we lived 200 miles apart, no mortgage, bills etc in joint names. I bombarded them with bank statements, court papers, letters from mediation, custody papers, solicitors letters etc and then I got a short letter saying we won't be investigation further, no apology for headache and stress caused or for claiming that I was a liar!

In my head I just need to prepare myself for the fact that as a single parent claiming childcare costs I am probably going to get investigated every year.

Thank you Admiral I've been stressing far too long about this and am getting angry again!! Yes Izzy it's disgraceful that they get away with what they're doing they don't care about us all they care about is their deadlines and their big fat bonus SHAME ON THEM

That timeline idea is really useful - I use the back on my diary solely for tax credits stuff. And I used it in my letter to them including dates, times and names of the advisors I spoke to.