you know, I am still baffled by the fact that this man's business apparently has suffered because of this woman. That lots of people complained and stopped coming to this restaurant.
Now I've been to some pretty shite restaurants in my time. Restaurants which I would probably never revisit. But if I chose not to go back, I really don't think that I would take the time to go and tell the management why I had chosen not to go back.
I can see how there are ignorant people out there who might be put off to the degree that they would choose not to go to that restaurant again (although tbh they would have to be regular customers as someone going there for the first time wouldn't know that this lady ate there every day and surely wouldn't be put off a restaurant by one customer?), but most people, even the most obviously ignorant ones, wouldn't make a concerted effort to complain to the management would they?
I'm wondering more and more whether this man had maybe one or two complaints, and because he himself was ignorant and bigoted and narrow-minded, he used the "I'm losing business" line to justify his discrimination.
Or maybe the lady's condition degenerated over the past two years and so while in the beginning he wasn't too bothered, by the end he was less able to deal with it and so decided to ban her.