@EmotionalBlackmail I think experiences with banks probably vary a lot by bank and by branch. I helped DM & DF through the forms last year and got the LPOA registrations through earlier this year. They chose the form of POA that only allows me to take over if they lose capacity (which is fine for now as although awkward they do make sensible financial decisions, plus I have registered health POA with their GP). I used example of What if you are in hospital or something? (They don’t do online banking).
Then after reading here about best to get things prepared I made appt at Barclays to register it with them, explaining that I don’t need to actively use it but want the bank to know I have it. Took in all the papers and my own ID as well etc. The lady was really helpful, did it all for my DF straight away and letters came in about a week (more on that later).
But for my Mum she said they needed to re-ID her account - which has led to a long and difficult saga. So - they have a joint current account, and separate savings accounts. All bills are in Dad’s name. Mum hasn’t been very active with her account - she’s 87, savings have just sat there and the current account does all the heavy lifting. Besides registering POA Mum has also wanted to shift some savings into a building soc now for better interest rate. But they have a rule that a dormant account needs to be re-checked…
OK so off I go with Mum to local ish branch (their high street one just closed which is a problem for them as they used to go in branch, next one is next town over, Dad has given up driving, so I take her..). Turns out she has hardly any ID they consider valid - never driven, passport expired about a decade ago, utility bills all in Dad’s name, she’s not registered disabled so no blue badge, not in receipt of any benefits except pension. And they won’t accept a bank statement because (wait for it) it’s their own, so… we get stuck! I kind of understand, I used to work in financial services, I understand money laundering and such, but ffs, whoever designed that process didn’t think about 87 year old little old ladies who effectively don’t « exist » in our modern digital world. It’s really sexist when you think about it, she and Dad took different financial roles but nonetheless she has banked with bloody Barclays for 40 years or more and now they don’t recognise her! 🤬
Anyway, went home and rang up the utilities to get her name put on bills (prob good idea in the long run in case something happens to Dad) and to dig out her DWP pension letter.
Didn’t mean to go on for so long but the point is - I thought once POA was registered it would be really simple to do the next stage with the bank but this was completely unpredictable and has taken ages! Have to complete this bit before I can register POA for Mum as well as Dad. She did manage to do stuff in branch to transfer money to her chosen building soc but it was a pain in the arse.
Also now am persuading Dad to let me use online banking as have realised that otherwise I have to take half a day to drive them to the bank, or be on the phone to the call centre for over an hour. No need to do anything for them yet but I want to set it all up as I’m in the « they could have a nasty fall any day now » limbo. So when they sent me the letters, it had all the permissions on it and I could go ahead and set up online banking and use it straight away - seems contradictory given how obstructive they have been for Mum, and I haven’t done it yet as firstly I wanted to respect his wishes not to go online, but after the palaver with Mum he’s agreed it’ll be easier. I’m away atm but will pick it all up again when I get back..
I guess it just shows sometimes the sun ole things aren’t simple at all.