@ChiswickFlo
I think I'm going to ask for preventative antibiotics for mum to take with us just in case...
That sounds like a good idea. My mum's GP is always happy to hand them out.
We're having a absolute nightmare with the acre company.
Mum currently has L alternate weeks 11-1 and 12.30-3.30. He originally was 12.30-2.30 on the short week but we changed at their request about a year ago, even though mum really doesn't like the earlier time.
They've now asked if we will change the alternate weeks to a 11.30 - 2.30 slot so they can accommodate a new client after mum.
Mum absolutely doesn't want to do this. She doesn't sleep well so likes to be able to able to go at her own pace in the morning, potter about and get her chores done and enjoys having company in the afternoon to break the day up.
We've explained this, and that I have made my arrangements around the existing hours but they are refusing to take no for an answer.
After a convo on Friday with the local person who basically tried to emotionally blackmail and threaten us into agreeing with their request (our carers need to earn money to pay their bills. L has said to mum on multiple occasions he likes not having another client after her that week. The other was "well it's a shame if your mum won't be flexible as she might lose L is we have to change the shifts".
I phoned the head office, absolutely fuming, who came back with a load of excuses.
Today I had a call from local bod again which I didn't answer, followed by an email reiterating the changes they want to put in place this Wednesday!
I've replied that we can't make changes this week as I'm having a medical procedure on Wednesday but will speak to mum again and see if we can't come to some arrangement by the 27th.
Mum is so distressed by all this to-ing and fro-ing. She's been crying her eyes out this morning and although L has been a thorn in my side I think the agency are behaving appallingly.
It's not unusual for an elderly person to struggle to cope with change, plus it's dad's birthday this week and the anniversary next month so she's more fragile than usual.
AIBU to dig my heels in? I feel like raising it with the CQC tbh.