I am going to name and shame: William Harvey Hospital, Ashford, Kent is full of the most incompetent, lying bastards I have ever met. The full details are appalling, I am sure some of the staff are wonderful (but we didnt meet them today). My brother is an absolute hero but the whole story is one of lies, lack of knowledge, lack of interest or even the initiative to try and answer the questions we asked. We eventually went to see PALS, ended up with the deputy head of patient experience, who is now very clear on what mum's patient experience has been like. We still wait to hear what is happening, and but neither of us has any expectation of anything positive. We will be making a massive formal complaint to the CEO, I'm not dicking about with PALS or some kind of patient forum.
The worst of it all today was that after we'd spent 2 hours going from pillar to post we finally went in to see mum - who was stuck lying across her bed, unable to move and very uncomfortable. The bitch staff nurse who had been obstructing us all day came in and I asked did she know mum was in this position? oh no, she only has to ring her bell - which was out of reach. Absolute cow that woman.
Funny though - we met Dr. Chen as previously mentioned, who is clearly about 12, had a polite conversation and DB said something about how incomprehensible mum's discharge arrangements are. Dr. Chen drew himself up to his full height (5'2") and started explaining the complexities of the NHS - to which DB said that he had spent 37 years working for the NHS including discharge arrangements for difficult psychiatric patients and had never seen anything as rubbish as WHH!
Oh and finally, SIL phoned the ward 45 mins ago and DM is to be discharged tomorrow. Given that SIL is 200 miles away and no one has contacted me or DB this info is worth than useless. PLUS I am named as next of kin and therefore they should NOT be giving patient information out anyway. (am more than happy for SIL to be told stuff but it's a breach of protocol). GRRRRRRRRRRRRRRRRRRRRRRRRRR