Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Covid

Mumsnet doesn't verify the qualifications of users. If you have medical concerns, please consult a healthcare professional.

Being denied entry because you dont have the track and trace app?

468 replies

Rudolphian · 27/09/2020 18:54

I haven't downloaded the app due to personal reasons.
I have started hearing stories about people being denied entry to pubs/ restaurants and cafes because they havent got the app.
Is this true?
Now I'm wondering what I'd do if it came into work, or if I'm told its compulsory to have to go to the supermarket?
Pretty sure its not a legal requirement yet.

OP posts:
WhentheDealGoesDown1 · 28/09/2020 10:20

Not that many have downloaded it, max number I have seen is 10 million and many of them would be like me and deleted it soon after or kept the tracking off.

ancientgran · 28/09/2020 10:25

For those that refuse to give details - I think you will soon run out of places to go. I think most sensibly minded folk would rather go to a place that insists on the rules over somewhere that doesn't.

I have never and would never refuse to give my details but my phone is too old for the app. The govt seem to have found the money tree so maybe they'd like to buy me a new one?

ChristmasCarcass · 28/09/2020 10:30

@ancientgran honestly given the amount of money they have donated to Dominic’s mates spent on this app, and its predecessor, and McKinsey consultants for Track and Trace, nothing would surprise me. A £1000 new iPhone for every adult in the land would be the logical next step. Does Dom have any shares in Apple?

mytimeonline · 28/09/2020 10:37

Usually it would be sign in manually like other parts of the world?
Then I hear take your own pen but your touching the paper so it's all abit germophobic
I would rather use a app as who needs personal details left to be read by all sorts in your community.

Time2change2 · 28/09/2020 10:37

Anyone who is actually downloading this is either Naive or out of their minds

GeologyRox · 28/09/2020 10:41

@Sundaypolodog

Ah ok, I totally agree. The hospitality industry is on it's knees as a pp pointed out, but from my experience from working in it, a large part of that is because people are putting their 'rights' to go out and have a good time above any responsibility they have to adapt to the changes that need to be made so that can happen. I've seen total refusal of the simplest requests, like following the one way system in place. We switched from giving guests a piece of paper to record their own details straight into a locked box (so they're secure) to staff taking them because of the amount of people who thought it was funny or clever to leave false details. We had to address that.
The government (and I'm no fan) have said these things are what's needed, businesses have put them in place to keep their doors open and providing a service, but the public? Heaven forbid they do their bit too!
Just because the gov have said they can use paper system still doesn't mean they have to, and if it's caused problems by people not using it properly then it's a perfectly valid choice not to.

HunkyPunk · 28/09/2020 10:45

I’ve actually got a fairly old Samsung android phone and I downloaded the app in a few minutes. You don’t need an expensive top of the range mobile phone to do it.

Unfortunately, unlike you, I'm not lucky enough to own an old Samsung. I have an old Apple iPhone. Apple are more grabby, it seems.

feellikeanalien · 28/09/2020 10:56

I think people would be more inclined to download the app if they had more faith in the government.

Many people are not keen to download it for fear of having to self isolate for no reason which could happen over and over again. Fine if you can afford it but there are many people who would be driven to financial ruin if they had to constantly self isolate.

PoisoningPigeons · 28/09/2020 11:15

So to summarise: people who don't have the App are selfish for not owning a sufficiently new phone, selfish for wanting to patronise restaurants which turn them away, and selfish for not patronising restaurants which turn them away? Glad we cleared that up.

Sundaypolodog · 28/09/2020 11:17

💤💤💤

PinkSparklyPussyCat · 28/09/2020 11:26

@GeologyRox Four of us went out for a meal at a hotel last week. Two of us could have downloaded the app, the others don't have smartphones and therefore wouldn't be able to. What should happen in that case? Refuse entry to the elderly couple without the smartphones and let the younger couple in? If that had happened we would have all walked out therefore leaving the hotel with an empty table.

GeologyRox · 28/09/2020 11:35

@PinkSparklyPussyCat

I think in that case it's down to the people running the business to make the decision. Not the people who have nothing to lose other than an evening out. If they choose to refuse entry it's because they've made a decision that to do that puts the business less at risk. It's their business, it's them who bear the concequences either way, big financial life changing concequences if things go really wrong, not just for them but for their employees, suppliers etc. You as the customer stand to lose..... An evening out. Hardly a life changing and devastating impact really.

happinessischocolate · 28/09/2020 11:39

Until tests are available to all who need them I won't be downloading the app. I can't afford to lose 2 weeks pay just because Ive been in the vicinity of someone who has later tested positive.

My ds had possible covid symptoms 2 weeks ago, I could not get him tested no matter how many times I tried online.

Ilovemypantry · 28/09/2020 11:54

@GeologyRox

I'm a bit confused by your response to my post. Why do you "despair"? The point of my post is very similar to yours!
I think @Sundaypolodog was actually agreeing with you.
GeologyRox · 28/09/2020 11:54

@PoisoningPigeons

So to summarise: people who don't have the App are selfish for not owning a sufficiently new phone, selfish for wanting to patronise restaurants which turn them away, and selfish for not patronising restaurants which turn them away? Glad we cleared that up.
No, not really. People are selfish for expecting venues to run exactly the way they did before, and for expecting that they can have the rules changed for them, and to be left completely unaffected by any of this when they want to go out and have a meal or a drink. People are selfish for refusing to follow guidelines in the first place (I've seen posts here saying about giving false details at restaurants) so that now, things have got stricter. When places close because of an outbreak and the track and trace is a mess because customers thought it didn't matter, then the business goes and the staff lose their jobs, but the customer? Well they just shake their head, blame the business owner and go somewhere else.

Covid is not the biggest risk to hospitality, it's the general publics total refusal to adjust their expectations one jot that is, and the attitude of that their "Experience" is far more important than anything else. That everyone else but them should take the hit. It only becomes a problem when it affects them directly, in the smallest of ways compared to how that lack of cooperation affects others.
If you can't download the QR code then it's not anyone's responsibility but your own to find somewhere that still uses the paper t&t system if you are that desperate for an evening out.

Ilovemypantry · 28/09/2020 11:56

@WhentheDealGoesDown1

Not that many have downloaded it, max number I have seen is 10 million and many of them would be like me and deleted it soon after or kept the tracking off.
Why did you do that?
Ilovemypantry · 28/09/2020 11:59

@PoisoningPigeons
You don’t need an expensive new phone to download the app. I’ve got a fairly old Samsung Android and it downloaded perfectly.

PinkSparklyPussyCat · 28/09/2020 12:00

In that case @GeologyRox the hospitality industry needs to stop moaning about how hard they have it, not expect to be bailed out and accept that many more venues will go under. If they can’t be inclusive and choose to twist the law to suit themselves then it’s tough if they have to close.

Belladonna12 · 28/09/2020 12:09

My phone is pretty old and second hand. It downloaded fine. Maybe some people have even older phones and the app can't be downloaded but unless you are by yourself the person(s) you are with will probably be able to do it. Seems odd that so many businesses are apparently turning people away but perhaps they can't be bothered taking names and addresses. It's up to them.

Belladonna12 · 28/09/2020 12:11

@PinkSparklyPussyCat

In that case *@GeologyRox* the hospitality industry needs to stop moaning about how hard they have it, not expect to be bailed out and accept that many more venues will go under. If they can’t be inclusive and choose to twist the law to suit themselves then it’s tough if they have to close.
Isn't the problem often that they have to space out tables rather than they haven't got enough customers to fill the tables?. Most of the restaurants near me are fully booked most of time so they probably won't lose money if they turn people away.
Ilovemypantry · 28/09/2020 12:13

@redlockscelt

I’m sorry, but now you are just being ridiculous! If your Mum is in her 90s, has early stages of dementia and lives in a care home/assisted accommodation, she’s not likely to be visiting the local pubs and restaurants is she? Why are you trying to use that example as a reason not to download the app? You have no idea how stupid you sound.

PinkSparklyPussyCat · 28/09/2020 12:17

Isn't the problem often that they have to space out tables rather than they haven't got enough customers to fill the tables?. Most of the restaurants near me are fully booked most of time so they probably won't lose money if they turn people away.

Yesterday we would have been the only ones in the restaurant. I would have thought that GBK actually wanted custom as they’re in difficulties!

PoisoningPigeons · 28/09/2020 12:19

[quote Ilovemypantry]**@PoisoningPigeons
You don’t need an expensive new phone to download the app. I’ve got a fairly old Samsung Android and it downloaded perfectly.[/quote]
I'm very glad for you.

How about people who have a perfectly functional phone of A.N.Other variety which fulfils all existing requirements, but which doesn't support this particular App? Throw away existing phone and purchase additional "old Samsung Android" specially for attending restaurants?

BTW I am in complete agreement with @GeologyRox that nobody should expect restaurants to change their arrangements to suit individual customers, and uncooperative customers should damn well find places that will accept old-fashioned pen-and-paper, or stay home and open their own bottle of wine. But equally restaurants can't expect individual customers to rearrange their personal technology to suit the restaurants, and restaurants can hardly complain if aforementioned customers-lacking-appropriate-technology then stay away.

Ilovemypantry · 28/09/2020 12:26

@Time2change2

Anyone who is actually downloading this is either Naive or out of their minds
🤦‍♀️🤦‍♀️🤦‍♀️
Ilovemypantry · 28/09/2020 12:31

@PoisoningPigeons
Obviously if your phone doesn’t support the app then you can use the pen/paper tracking system in a pub/restaurant. I don’t think the government is expecting everyone to go out and buy a new/old phone.